Electron Energy Corporation · 1 day ago
Customer Experience Representative II
Landisville, PA
Full-time
Hybrid
Entry, Mid Level
1+ years expElectron Energy Corporation is seeking a Customer Experience Representative II to provide superior communication and support to both internal and external customers. The role involves assisting with order entry, managing customer inquiries, and fostering strong relationships throughout the customer lifecycle.
EnergyMiningRenewable Energy
Responsibilities
Anticipate internal and external customer needs and cultivate a strong, professional relationship working with Outside Sales, Buyers, Engineering, Scheduling/Production and Shipping
Acts as the customer's trusted advisor providing a voice, support, guidance, and knowledge resources that will facilitate the achievement of their business objectives using the organization's products and services throughout all phases of the customer lifecycle
Provides administrative support on quoting, existing and new sales orders, updated order information, processing expedites and accurately answering customer inquiries within one business day
Gain insight via direct customer feedback channels, such as e-mail, voice of customer, surveys, sight visits and customer scorecards, and translate customer needs to internal stakeholders; preserve and grow key customer relationships
Lead Customer Experience, Sales and Marketing meetings and participate in various training activities
Perform other duties as required
Qualification
Required
Minimum of 1-3 years of account management, customer experience, inside sales and/or related field
Excellent verbal and email communication skills – 90% of customer interaction will be via phone, virtual conferences and email
Superior listening skills: practices attentive and active listening
Consistent problem solving and conflict resolution skills and sees escalation as an opportunity. Can find common ground, read situations quickly and deescalate
Excellent time management skills: concentrating effort on priorities and overall planning, awareness and response to what is due now, short and long term. Ability to initiate and complete multiple concurrent projects while establishing standard daily work
Strong computing and data-entry skills: MS Office Suite, with emphasis on Excel, Teams and Outlook, CRM software (e.g. Salesforce), ERP Data Analysis (e.g. Epicor) and Document Storage/Retrieval systems
Preferred
Associates or Bachelor's degree preferred or equivalent combination of education and experience
Experience in providing customer solutions for highly regulated markets with long selling cycles is preferred
Knowledge of Voice of Customer (VOC), Net Promoter Score (NPS) and Customer Journey is a plus
Company
Electron Energy Corporation
Electron Energy Corporation is a mining & metals company that offers magnet solutions.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Jinfang Liu
President & COO
Recent News
2025-06-26
PR Newswire UK
2025-06-12
Company data provided by crunchbase