Cellular Sales · 2 hours ago
Verizon Customer Service Representative
United States
Full-time
Remote
New Grad, Entry Level
$20/hr - $20/hrCellular Sales is a company that provides support to its customers, and they are seeking a Customer Relations Specialist. This role involves answering and making phone calls, providing information on company policies, and resolving customer issues through research and communication.
Telecommunications
Responsibilities
Accepts, resolves, and escalates internal and external customer concerns
Documents customer concerns and interactions according to department standards
Manages follow up contacts with multiple parties in order to resolve concerns in an efficient manner
Utilizes multiple internal systems to access and research customer accounts and history
Thoroughly evaluates customer concerns and independently determine reasonable resolutions using department guidelines
Refers unresolved customer grievances to Verizon Wireless for further investigation
Provides support to Customer Relations teammates by shadowing and assisting with questions
Possesses self- motivation to manage time and tasks in order to maintain our department follow up guidelines
Qualification
Required
High School diploma or equivalent required
Strong proficiency in various computer applications and software required
Preferred
Previous experience in customer service preferred
Adeptness in navigating operating systems, productivity tools, and software relevant to the role (Salesforce, RingCentral, and Microsoft Office) preferred
Benefits
Health, Vision, and Dental Insurance
401k matching
Health and Wellness Program
Discount on Verizon services
Employee Assistance Program
Work from home with company-provided equipment
Company
Cellular Sales
Cellular Sales is a people-first Verizon Authorized Retailer committed to service, growth, and genuine connection.
Founded in 2020
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Dane Scism
CEO/founder
Company data provided by crunchbase