TEKsystems · 3 hours ago
Customer Service Representative
Tinley Park, IL
Contract
Onsite
Entry, Mid Level
$20/hr - $24/hr
2+ years expTEKsystems is a leading provider of business and technology services, and they are seeking a Customer Experience Agent for a large technology company in Tinley Park. The role involves handling customer inquiries effectively, providing information, and ensuring a frictionless customer experience across various communication channels.
Information Technology
Responsibilities
Handling all customer inquires both over the phone and via email quickly and effectively
Inbound Calls - 25-50+ a day
Emails - 50-100+ a day
Answering questions customers have about shipping, product availability and pricing
Research questions and use systems to provide customer with the best experience
Create cases for issues customers have
Coordinating across all functional units to quickly resolve specific customer requests and needs, both stated and implied
Direct customer communication by a variety of channels, order management and across the fulfillment chain
Provide information and exception management
Provide transparency to customers using critical thinking and problem-solving techniques
Handling both internal and external customer inquiries as well as provide proactive solutions
Delivering a frictionless customer experience
Qualification
Required
2+ years of customer service experience from a products company or customer service role that had KPI's (no call center candidates from scripted environment)
Order Entry in an ERP
Microsoft Outlook, Microsoft Word
General Computer Skills
Email Communication heavy
HS diploma
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
10001+ employees
H1B Sponsorship
TEKsystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
2025-11-19
2025-10-29
Company data provided by crunchbase