NEOGOV · 7 hours ago
Customer Service Representative - Utility Customer Operations (Spanish Speaking)
TX 75069, TX
Full-time
Onsite
Entry, Mid Level
$35K/yr - $50K/yr
2+ years expNEOGOV is seeking a Customer Service Representative for the Utility Customer Operations team in the City of McKinney. The primary responsibility of this role is to process customer utility payments and provide account information while maintaining high levels of customer service in a fast-paced environment.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Perform high level analysis of utility accounts and consumption
Process utility applications for accuracy and conformance with procedures
Accept multiple payment methods with accurate cash handling techniques
Audit accounts for accurate charges and credits
Process multiple methods of payments with accurate cash handling techniques
Prepare daily cash receipts and deposits
Creates work orders for meter services
Establish and maintain credibility by providing timely and accurate results
Provide professional service to customers, external and internal
Perform special projects at the request of team leaders, to include research and recommendations
Comply with City policies and procedures to include work schedule and attendance policies
Qualification
Required
High School diploma or GED required
Two (2) years customer service experience which reflects a progression of responsibilities
High level cash handling experience
Ability to utilize a variety of data sources to include City policies and other sources as needed
Ability to analyze accounts and develop an approach to problem resolution
Mathematical skills that produce reliable calculations
Basic Microsoft Office including Outlook and Excel
High level of integrity and dependability with a strong sense of urgency and results-orientation
Ability to speak and deal tactfully with others and exhibit a willingness to share information
Exercise sound judgment, decisiveness, and creativity in various situations
Ability to identify and implement process improvements
Strong communication, both oral and written, and negotiation skills when responding to customer requests
Knowledge of basic water meter operations and irrigation systems
Demonstrate a collaborative and flexible style and ability to work under time pressure
Effective communicator with strong oral and written skills
Ability to work under time pressures and problem solve
Operation of standard office equipment
Must be able to pass pre-employment screenings
Selected applicants will be tested on the following: data entry skills, cash handling skills, and logical thinking patterns as related to water consumption scenarios
Preferred
Spanish speaking skills preferred
Utility billing experience and SunGard NaviLine software knowledge preferred
Benefits
Health Insurance
Legal Services through Legal Shield
Tuition Reimbursement (up to $10,000 per year)
Wellness Program (earn up to $600 per year)
Texas Municipal Retirement System (TMRS)
457(b) Deferred Compensation Plans
Paid Vacation (80 hours per year for new hires; tiered increases after 2 yrs)
Sick Leave (135 hours per year for yourself and immediate family)
Paid Parental Leave (80 hours for birth, adoption, or placement of a child in foster care)
Ten Paid Holidays
Personal Day
Optional compensatory time for hourly employees
Compensatory time for salaried employees
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase