Protera · 4 days ago
Senior Manager, CloudOps
United States
Full-time
Remote
Senior Level, Lead/Staff
8+ years expProtera Technologies is reimagining how SAP-centric organizations work in the cloud. As a Senior Manager of Cloud Operations, you will lead a team to ensure optimal management and performance of cloud environments, while fostering innovation and client satisfaction.
Information TechnologyOutsourcingSoftware
Responsibilities
Foster a strong partnership with clients, ensuring their cloud needs are met with excellence and efficiency
Develop meaningful understanding of client direction and work closely with our client success team to understand and act on client feedback surrounding team performance. Attend and represent Cloud Operations in client regular meetings
Lead and mentor a high-performing team of Cloud focused professionals, driving engagement, accountability, and continuous learning
Verify and oversee adherence to our cloud based standards for client deployment, focusing on security, reliability, and performance
Oversee 24/7 cloud operations, incident response, and service management processes to ensure high availability and rapid resolution
Work collaboratively with engineering and development teams to create a culture of shared responsibility for cloud operations and incident management
Develop and maintain operational metrics, reporting, and dashboards to drive visibility and accountability in cloud performance
Drive automation initiatives and processes and enhance operational efficiency utilizing Infrastructure as Code (IaC) tools and scripts. Work closely with the Site Reliability team and automation team to launch client enhancements and empower junior engineers to help reduce noise to senior engineering
Keep abreast of industry trends and emerging technologies to enhance Protera's cloud offerings and ensure we remain leaders in the field
Manage resource allocation, budgeting, and forecasting for the CloudOps team
Qualification
Required
8+ years of experience in cloud operations, with at least 3 years in a leadership role
High level understanding of AWS, Azure, or other cloud platforms, with strong knowledge of operational best practices
Proven ability to build and lead high-performance teams, with a focus on mentorship and professional development
High level understanding of Infrastructure as Code (IaC) principles and tools such as Terraform or AWS CloudFormation
Excellent communication and interpersonal skills, with the ability to engage effectively with clients and internal stakeholders
Strong problem-solving skills, with a particular focus on incident management and operational excellence
Familiarity with compliance standards and security best practices in the cloud environment
Bachelor's degree in Computer Science, Engineering, or a related field (advanced degree preferred)
Preferred
Relevant cloud certifications (AWS Certified Solutions Architect, Azure Solutions Architect, etc.) are a plus
Benefits
Competitive salary package
Comprehensive health and dental insurance
Professional development opportunities
Collaborative and supportive work environment
Unlimited PTO
Company
Protera
Certified SAP and enterprise cloud service provider
201-500 employees
H1B Sponsorship
Protera has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (4)
2021 (2)
2020 (3)
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
Pamlico Capital
2021-01-14Private Equity
Leadership Team
Nick Miletich
Chief Operation Officer
Patrick Osterhaus
Founder, Board Member
Recent News
2026-01-16
2025-03-17
2022-05-11
Company data provided by crunchbase