UNCF · 1 day ago
Service Desk Technician, ATL
Atlanta, GA
Full-time
Hybrid
Mid Level
$68K/yr - $76K/yr
3+ years expThe United Negro College Fund (UNCF) has been an engine of educational achievement for more than 80 years. The Service Desk Technician position provides support to end users for computer, application, system, device, and access issues, focusing on analyzing requirements, resolving problems, and managing software solutions.
EducationNon Profit
Responsibilities
Monitor and respond quickly and effectively to service desk requests for technical support and resolve problems to the end user’s satisfaction
Modify configurations, utilities, software default settings, etc. for end-user devices. Includes testing of PCs, Laptops, Virtual Desktop, Apple mobile devices, peripherals
Network monitoring (Level 1 support)
Assist with onboarding of new users, offboarding of departing users
Assist in the maintenance of the organization’s asset management tracking system (equipment, software/software licenses)
Distribution of equipment to end-users
Systematically interprets user problems and identifies solutions and possible side effects
Uses experience to address user problems and interrogates database for potential solutions
Escalates complex or unresolved incidents
Records and tracks issues from outset to conclusion
During change, acts systematically to respond to day by day operational needs and react to them, avoiding service disruptions and maintaining coherence to (SLA) and information security requirements
Responds to common requests for service by providing information to enable fulfilment. Promptly allocates unresolved calls as appropriate
Maintains records, informs users about the process and advises relevant persons of actions taken
Qualification
Required
Bachelor's degree from a four year college or University preferred in Information Systems, Computer Science or a related technical field and/or 3-4 years of experience in service/helpdesk IT role
Proficient with Windows Operating Systems
Knowledgeable with Apple iOS and Apple products
Proficient in Microsoft Office Suite, O365
Knowledge of Virtual Desktop Environments (VDI/WVD)
General knowledge of Azure, Azure AD, Intune/
General knowledge of networking
General knowledge of Security (network and desktop)
Computer and mobile device setup
Basic Active Directory administration
Skills in setup and diagnosing of peripherals such as printers
Knowledge of audio/video conferencing technology
Ability to provide remote support (TeamViewer/Ultraviewer)
General knowledge of online meeting platforms (Teams, Zoom, etc.) and supporting devices
Strong troubleshooting skills
Knowledge of leading edge data, image and voice technologies including web-related technologies coupled with a record of success using such tools in environments requiring the highest standards of excellence in service delivery
Demonstrated flexible and results-oriented management style, with excellent communication and presentation skills- both written and verbal
Strong communications skills (oral/written) with training experience a plus
Strong customer/service orientation with attention to detail when proposing solutions
Preferred
A+, Security+, Network+, MCSA preferred
Benefits
Medical, Dental & Vision
Vacation, Sick & Personal Leave
Life Insurance (Basic & Optional)
Flex Spending Accounts
403(b) Retirement Account
Holiday Savings Plan
Annual Success Sharing
Company
UNCF
UNCF (United Negro College Fund) is the nation’s largest and most effective minority education organization.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$3.3MKey Investors
Amazon Web ServicesEnterprise HoldingsWilliam F Pickard
2023-12-19Grant· $0.15M
2022-06-22Grant
2022-02-15Grant· $0.1M
Leadership Team
Michael Lomax
President & CEO
Walter Kimbrough
Executive Vice President of Research and Member Engagement
Recent News
2026-01-16
Company data provided by crunchbase