DXP Enterprises, Inc. · 5 hours ago
Customer Service Representative
Odessa, TX
Full-time
Onsite
Entry Level
1+ years expDXP Enterprises, Inc. is dedicated to providing high-quality customer service for industrial customers. The Customer Service Representative (CSR) is responsible for processing orders, responding to inquiries, and supporting the outside sales team to maintain customer satisfaction and ensure timely order fulfillment.
Industrial EngineeringIndustrial ManufacturingMechanical Engineering
No H1B
Responsibilities
Handle incoming customer inquiries via phone, email, and in-person
Enter, process, and follow up on sales orders and quotes
Provide product pricing, availability, and lead times
Coordinate with vendors, warehouses, and other departments to meet customer requirements
Expedite orders and resolve service issues or discrepancies promptly
Maintain strong customer relationships by providing professional and proactive communication
Assist the outside sales team with quotes, proposals, and order status updates
Support shipping/receiving or inventory control as needed to ensure seamless customer service
Perform data entry and maintain accurate records in DXP’s ERP system
Follow all company policies and safety guidelines
Qualification
Required
High School Diploma or GED required; associate or bachelor's degree preferred
1–3+ years of customer service, inside sales, or order entry experience (industrial distribution or MRO preferred)
Proficiency with Microsoft Office (Word, Excel, Outlook) and ERP/order entry systems
Strong written and verbal communication skills
Ability to multi-task and thrive in a fast-paced environment
Positive, professional demeanor with a focus on teamwork and problem solving
Preferred
associate or bachelor's degree
industrial distribution or MRO experience
Benefits
Comprehensive benefits package including medical, dental, vision, life insurance, 401(k), paid holidays, and more.
Medical, Dental, Vision, Flexible Spending, 401(k), paid holidays, Life and Disability Insurance, and additional supplemental products.
Company
DXP Enterprises, Inc.
DXP Enterprises is a publicly traded industrial distribution management company specializing in pumps, industrial supplies, and MROP solutions.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$1.46B2025-12-22Post Ipo Debt· $205M
2025-07-01Post Ipo Debt· $50M
2024-10-08Post Ipo Debt· $649.5M
Leadership Team
G
Gary Messersmith
SVP & General Counsel
D
David Vinson
Manager IM&P Process
Recent News
2026-01-07
2026-01-05
2026-01-05
Company data provided by crunchbase