Iberdrola · 2 hours ago
Principal Analyst - Customer Supp System
United States Of America, Maine, Augusta
Full-time
Onsite
Lead/Staff
$102K/yr - $132K/yr
10+ years expCENTRAL MAINE POWER CO is seeking a Principal Analyst in Customer Support Systems. The role involves providing research and analysis for billing area requests, developing technology solutions, and implementing billing configuration models while serving as a liaison between various departments and IT.
EnergyHydroelectricRenewable EnergySustainability
Responsibilities
Considered "expert" within Billing area with emphasis on rate configuration, technologies used and systems deployed. This includes knowledge of system operations, data retrieval and reporting via standard SAP querying & reporting tools
Develop and implement solutions and/or Billing Configuration changes to meet new as well as ongoing requirement from Billing, Bill Printing, Pricing, and Rate & Regulatory departments
Perform system administration tasks such as application security, configuration, maintenance, upgrades, debugging, reporting, issue resolution with IT and/or system vendors and compliance with audit and regulatory controls
Act as liaison and communicate effectively with business users, vendors, and IT to resolve systems/application needs and issues
Assist in assessing impacts of any application or system changes on business operations and other applications and systems
Anticipates business/regulatory needs & develops standards, process improvements and documentation for billing solutions
Ensure that the business requirements of the proposed solution are incorporated into design specifications
Create testing strategies for proposed solutions and coordinate resources to plan and execute user acceptance testing
Act as an experienced mentor to others in business area, provides training as required
Transfers knowledge raises level of productivity and expertise of business unit
Research business areas current systems/applications and processes to identify potential risks and opportunity to promote process improvements based on best business practices and utilizing functionality within business systems
Promotes a customer service focus when approaching assigned projects and billing system trouble shooting
Acy as SME to support regulatory filings, may represent company at regulatory meetings, committees, or hearings
Able to represent company at industry events
Qualification
Required
Ten years of experience with business systems (SAP highly preferred) in a billing environment
Knowledge of billing system administration, operations and analysis including data retrieval and reporting through vendor provided software
Ability to lead the introduction, enhancement, and maintenance of billing systems, including trouble shooting, mentoring of junior team members and creating complex rate structures
Demonstrated ability to communicate effectively with billing team, internal customers, IT and system vendors
Familiarity with the system development life cycle and standard project management methodologies desirable
Bachelor's degree in mathematics, Research Methodology, Computer Science, Business, or another analytical discipline
Preferred
Master's Degree in analytical discipline is desirable
Company
Iberdrola
Iberdrola is an energy company that generates electricity through nuclear, fossil-fuel, and hydroelectric power.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$18.07BKey Investors
European Investment BankEuropean UnionInternational Finance Corporation
2025-11-03Post Ipo Debt· $576.7M
2025-10-29Post Ipo Debt· $1.16B
2025-10-01Post Ipo Debt· $30.39M
Leadership Team
Diego Diaz
Global Head of Ventures & New Technologies
Recent News
Company data provided by crunchbase