CapCenter · 7 hours ago
Collections and Loss Mitigation
Richmond, VA
Full-time
Onsite
Mid, Senior Level
4+ years expCapCenter is a company focused on mortgage servicing, and they are seeking an experienced professional to help build a new business line in Collections and Loss Mitigation. The role involves managing default operations, creating policies, counseling customers, and ensuring compliance with regulatory guidelines.
FinanceInsuranceReal Estate
Responsibilities
Create and publish policies and procedures for default management activities, including collections, loss mitigation, and foreclosure
Contact and counsel customers on methods for bringing their loans current and/or exploring alternative solutions
Ensure all agency delinquency and default timelines are met by proactively soliciting customers early in the delinquency process and continue through foreclosure
Perform default reporting functions to GSE’s, Agencies, auditors, regulators, and internal stakeholders
Evaluate customers for loss mitigation workout options including repayment plans, loan modifications, short sales, Deed in Lieu of Foreclosure, and/or possible refinancing
Provide oversight of the foreclosure and REO process and ensure that all GSE and Agency requirements and timelines are met
Provide support to inbound Customer Service on high inbound volume days
Perform all duties in accordance with GSE (Freddie, Fannie), Agency, regulatory, compliance, and company’s policies and procedures
Analyze loan data to validate information and communicate results to internal and external to stakeholders
Attend meetings and provide default management status reports as applicable
Assist with special projects and other administrative functions as required
Participate in ongoing compliance and company training initiatives
Perform other duties as assigned
Qualification
Required
Minimum of 4-7 years of experience in a mortgage loan servicing Collections/Loss Mitigation and Default Reporting related position, including areas such as Foreclosure or Bankruptcy (preferred but not required)
Demonstrated experience successfully leading the implementation of mortgage servicing related projects
Must have a well-rounded default experience with an emphasis on GSE & Agency (Freddie, Fannie and Ginnie) expertise
Display a firm understanding of the workout options available to borrowers
Knowledge of or ability to learn the federal and state regulations related to mortgage servicing, including the Fair Debt Collection Practices Act, SCRA and bankruptcy laws
Self-motivated, proactive, self-starter with an entrepreneurial spirit
Strong oral and written communication skills; ability to communicate with customers professionally, with tact and diplomacy
Attention to detail, work within deadlines, ability to work independently or in a team environment
Strong people leadership and collaboration skills to work effectively across teams and external partners
Ability to translate complex data into actionable insights that drive servicing performance
Proactive approach to identifying and resolving servicer and vendor performance gaps
Comfort with ambiguity and ability to simultaneously manage multiple high-impact initiatives
Commitment to risk mitigation, continuous improvement, and delivering measurable business value
Comfortable with the use of technology, AI & machine learning tools
Proficient MS Word, Excel and Outlook skills
Preferred
Experience with risk rating and predictive dialing is desired but not required
Familiarity with the FICS servicing operating system is preferred but not required
Company
CapCenter
CapCenter offers mortgage, realty, and real estate services.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
David Lee
Chief Technology Officer
Sean DiBlasi, CFA
Chief Financial Officer
Company data provided by crunchbase