Research Support Specialist jobs in United States
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Verra Mobility · 2 hours ago

Research Support Specialist

positionPhoenix, AZ
timeFull-time
remoteOnsite
seniorityEntry Level
date2+ years exp

Verra Mobility is seeking a Research Support Specialist who will be responsible for researching and resolving tolling and violation customer service disputes for rental agency customers. The role requires interaction with various departments and authorities to ensure customer service excellence and timely resolution of disputes.

AutomotiveFleet ManagementPublic SafetySmart CitiesTransportation

Responsibilities

Research complex customer service cases, process billing adjustments, and communicate resolutions to customers and/or clients for tolls and violations
Review, respond and/or resolve multi-channel written inquiries from vehicle renters and other associated agencies and businesses
Prioritizing daily workload based on importance of assigned tasks
Track and communicate abnormal service inquiry trends to leadership
Create clear complete documentation and notes for all inquiries
Assist with customer service calls when needed for service level objectives
Assist with other tasks necessary

Qualification

Customer service experienceData analysisMicrosoft ProductsInterpersonal communicationMulti-taskingProfessionalismCritical thinking

Required

High School diploma
Previous experience in an administrative, research, customer service or transaction processing position 2+ years
Excellent reading and comprehensive skills
Interpersonal written communication skills to accurately document activity in multiple systems and in proper business writing
Intermediate skills with Microsoft Products (including Outlook, Excel, etc.)
The ability to analyze data to resolve complex issues
Demonstrates high sense of urgency and personal initiative related to customer service and problem resolution
The ability to multi-task and thrive under pressure in a team environment
Executes all duties with follow-through and professionalism, demonstrating a high level of business ethics

Company

Verra Mobility

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Glassdoor3.4
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Verra Mobility provides smart mobility, traffic enforcement, and fleet solutions that improve road safety and transportation efficiency.
dateFounded in 2016
location
Mesa, Arizona, USA
people-size1001-5000 employees
web-link
https://www.verramobility.com

Funding

Current Stage
Public Company
Total Funding
$1B
2021-03-19Post Ipo Debt· $1B
2017-01-19IPO

Leadership Team

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Stacey Moser
Executive Vice President, Commercial Solutions
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Cate Prescott
CPO & EVP
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Recent News

East Bay Times
New cameras are designed to catch Oakland’s speedy drivers. Can they slow the roads?
2026-01-20
PR Newswire
Cities of Glendale and Long Beach select Verra Mobility to implement speed safety programs
2026-01-20
Press Telegram
Long Beach will launch its pilot program for automated speed enforcement next year
2025-12-27
Company data provided by crunchbase