Bernalillo County · 2 hours ago
Senior Customer Service Representative
Albuquerque, NM
Full-time
Onsite
Mid, Senior Level
$18.60/hr - $26.50/hr
2+ years expBernalillo County is an organization focused on enhancing the quality of life for its residents and communities. They are seeking a Senior Customer Service Representative who will handle incoming calls, manage work orders, and provide support to both internal and external customers.
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Responsibilities
Receive and record efficiently process all incoming calls through, landline, and radio, emails, and other notifications mechanisms
Dispatch and assign work orders via work order system. Identify and recommend corrective measures to improve workflow, simplify procedures, implement cost controls and establish efficient operations
Provide concise and accurate information to appropriate staff and constituency
Maintain accurate records of all field units' status and location work product
Ensure accuracy and process work orders in compliance with computer system and department procedures
Generate work orders and track completion of maintenance activities for internal/external customers
Ensure proper tracking of cost and activities associated with work performed
Monitor and maintain existing database information as requested. Verify completeness of work performed and close work orders in computer system
Utilize various computer systems for data entry, information retrieval and to generate reports
Conduct after-hours on-call phone duties as assigned
Provide Customer Service Desk way-finding duties in compliance with department standards as assigned
Serve as Notary Public and maintain required guidelines of such role in supporting County related business
Participates and represents the Contact Center, in supporting the County's Pathway To Excellence (PTE) initiative. Aiding in Continuous Improvements for Contact Center processes and customer service practices
Provide general information if available and when requested by the public
Perform other job-related duties as required or assigned
Qualification
Required
High School Diploma or GED
Two (2) years of work experience in clerical or office administration setting or related field
Any equivalent combination related to education and/or experience may be considered for the above requirements
Employee must successfully complete the post-offer employment medical examination and background investigation
Employee must comply with the safety guidelines of the County
Employee must complete required FEMA training(s) as assigned to position
Conduct after-hours on-call phone duties as assigned
Benefits
Generous leave accruals
Career development opportunities
Remote & flex-work options as appropriate
Longevity pay
Education assistance program
Health benefits
Lucrative retirement
And so much more
Company
Bernalillo County
Bernalillo County is a government organization that offers a wide range of administrative services for citizens.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Julie Anne Baca, MSML
Chief Operating Officer
Elie Boujaoude
Deputy CIO
Recent News
Albuquerque Business First
2025-02-17
Albuquerque Business First
2025-02-05
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