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KellyMitchell Group · 2 hours ago

Bilingual Support Desk Analyst

Miami, FL

Contract

Onsite

Entry Level

$21/hr - $30/hr

1+ years exp

KellyMitchell Group is seeking a Bilingual Support Desk Analyst to join their team. The role involves providing IT support to staff through various channels, managing IT assets, and ensuring customer satisfaction.

Human ResourcesInformation TechnologyStaffing Agency

H1B Sponsor Likely

Responsibilities

Provide staff with IT related support in person, via email, chat, remote control, and phone

Perform provisioning, deployment, and support of computers, accessories, and mobile devices

Participate in our Configuration and Asset Management processes to ensure computers are well managed throughout their lifecycle

Participate in support coverage during business hours as well as after-hours

Participate in desk moves, computer and software deployments, and support team projects

Monitor the IT Support ticket queue and ensure all requests for service are handled in a timely basis while maintaining a high level of customer satisfaction

Create documentation to be published in a variety of formats that will assist users

Work as a team member in coordination with IT Support Team

Qualification

BilingualSupport Desk experienceMicrosoft OfficeIT networking technologiesWindows operating systemsPC hardware troubleshootingProfessionalismSelf-managementDocumentation skillsCommunication skills

Required

1+ years minimum Support Desk experience or equivalent experience

Competency in supporting the Microsoft Office suite

Ability to troubleshoot, research, and resolve challenging technical issues

Have working knowledge of IT networking technologies

Ability to create and maintain documentation that can be used by others

Must demonstrate a high level of professionalism when working with the user base, up to and including C-level executives

Must perform well under pressure both to internal IT customers and those outside of IT, even in demanding situations

Detailed understanding of the Windows operating systems 10 and iOS devices from a detailed support level

Skilled in configuring, deploying, and troubleshooting a variety of PC hardware

Capable of self-managing assignments with little supervision

Ability to complete tasks on-time, and report conflicting priorities

Must have the desire and motivation to help people in a courteous, efficient, effective manner, even when working in difficult situations against tight deadlines

Must be able to communicate technical support information clearly and effectively to non-technical staff verbally over the phone, in person, and in written form

Benefits

Medical, Dental, & Vision Insurance Plans

Employee-Owned Profit Sharing (ESOP)

401K offered

Company

KellyMitchell Group

Glassdoor3.8

KellyMitchell is a HR firm for IT and technical staffing for organizations globally.

Founded in 1998

St Louis, Missouri, USA

1001-5000 employees

https://www.kellymitchell.com

H1B Sponsorship

KellyMitchell Group has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (2)

2021 (2)

2020 (2)

Funding

Current Stage

Late Stage

Leadership Team

Cassandra Sanford

CEO and Owner

Gina Chisholm

Vice President - Business Operations

Company data provided by crunchbase