Starr Commonwealth · 3 hours ago
Behavioral Health Program Coordinator
Detroit Metro
Full-time
Hybrid
Entry Level
$20.69/hr - $20.69/hr
2+ years expStarr Commonwealth is seeking a Behavioral Health Program Coordinator to provide outstanding customer service and support the operation of their programs. The role involves maintaining client records, ensuring organization, and providing front desk coverage while contributing to a positive work environment.
Wealth Management
Hiring Manager
Emily DeRushia
Responsibilities
Demonstrates a clear understanding of Starr Commonwealth’s mission and core values, and consistently aligns actions with Starr’s mission and its core values of seeing greatness, finding courage, promoting health, fostering healing, and oneness
Set up and maintain files, keeping accurate records and up-to-date information
Maintain overall cleanliness and organization of reception office and copy machine areas
Be familiar with programs served to respond to inquiries effectively
Serves as receptionist for the program, as well as for the program supervisor, providing front desk coverage as needed
Provide customer service support, including receiving and responding to customer inquiries via telephone, email, website activity, mail, etc
Schedules appointments and ensures optimization and scheduling efficiency for the behavioral health program
Enters and distributes referrals via the database system
Enters and tracks clinical documents and billing
Tracks and maintains a cost-effective level of central office supplies. Serves as liaison to vendors on office equipment
Enter information into appropriate internal and external systems in a timely and accurate manner
Process calls from parents, agencies, and referral sources regarding referrals, interviews, intakes, and visitation
Writes effective, understandable work instructions and recommends ways to improve workflows and administrative support processes
Helps to establish and maintain a positive work environment for all staff and build effective teams
Provide excellent customer service for all customers, both internal and external
Exhibits punctuality to work, attendance, meetings, trainings, and other assigned duties
Performs other duties as assigned
Qualification
Required
High School/GED
2 years billing experience
Demonstrates a clear understanding of Starr Commonwealth's mission and core values, and consistently aligns actions with Starr's mission and its core values of seeing greatness, finding courage, promoting health, fostering healing, and oneness
Set up and maintain files, keeping accurate records and up-to-date information
Maintain overall cleanliness and organization of reception office and copy machine areas
Be familiar with programs served to respond to inquiries effectively
Serves as receptionist for the program, as well as for the program supervisor, providing front desk coverage as needed
Provide customer service support, including receiving and responding to customer inquiries via telephone, email, website activity, mail, etc
Schedules appointments and ensures optimization and scheduling efficiency for the behavioral health program
Enters and distributes referrals via the database system
Enters and tracks clinical documents and billing
Tracks and maintains a cost-effective level of central office supplies. Serves as liaison to vendors on office equipment
Enter information into appropriate internal and external systems in a timely and accurate manner
Process calls from parents, agencies, and referral sources regarding referrals, interviews, intakes, and visitation
Writes effective, understandable work instructions and recommends ways to improve workflows and administrative support processes
Helps to establish and maintain a positive work environment for all staff and build effective teams
Provide excellent customer service for all customers, both internal and external
Exhibits punctuality to work, attendance, meetings, trainings, and other assigned duties
Performs other duties as assigned
Benefits
Health insurance
Health savings account, employer contribution
Dental insurance
Vision insurance
Short-term and long-term disability
Life and AD& D insurance
403(b) retirement savings plan with company match
Paid time off including paid parental leave
Employee assistance program
As a 501c(3) organization, Starr Commonwealth employees are eligible to participate in the Public Service Loan Forgiveness (PSLF) Program for student loans.
Company
Starr Commonwealth
Vision: Actively engage with communities worldwide to develop the greatness in every child.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Elizabeth Carey
President and CEO
Derek Allen
Executive Vice President & Chief Operating Officer
Company data provided by crunchbase