General Dynamics Information Technology · 21 hours ago
Unified Communications (UC) Engineer - ONSITE
USA MD Camp Springs
Full-time
Onsite
Senior Level, Lead/Staff
$108K/yr - $115K/yr
8+ years expGeneral Dynamics Information Technology is a global technology and professional services company that delivers consulting, technology, and mission services. They are seeking a Unified Communications (UC) Engineer who will be responsible for the operations, maintenance, and performance analysis of core Unified Communications systems, ensuring their successful operation and providing troubleshooting and restoration services.
Artificial Intelligence (AI)Cloud ComputingConsultingCyber SecurityInformation Technology
No H1B
U.S. Citizen Only
Responsibilities
Integrate, configure, manage, operate, and provide troubleshooting/restoration services for the following key functional systems: Cisco Call Manager, Cisco Expressways, Cisco WebEx, Polycom Resource Manager, Cisco Telepresence Management Suite, Cisco Unified Communications Manager, PEXIP, Avaya video phones, Avaya Communicator, and Microsoft Teams
Validate delivery performance through the analysis of packets, protocols and QoS functionality for all services using service optimization and NetFlow analysis Respond to and work on all critical/high-profile UC referred issues and tickets
Provide key interoperability and functional testing with engineering teams and assist with their expertise in furtherance of unified communications support goals with vendors and other subject matter experts
Respond to and initiate restoral actions on all the UC service support systems
Provide guidance for the field technicians for all daily incident handling and restorative issues
Document all UC systems, provide input into the deliverables required of the team, and provide both physical and logical drawings of all UC supporting/responsible systems
Maintain and update skillset as it relates to what are coming trends in UC technologies and methods of delivering a future-focused collaborative environment
Develop and maintain comprehensive artifacts pertaining to the operating, maintaining, and monitoring Enterprise UC services
Provide training, webinars, whitepapers as necessary to customers and on demand
Communicate proactively and effectively with customers
Qualification
Required
US Citizenship Required: Yes
4 + years of related experience
Bachelor's degree in Computer Science, MIS, related field or the equivalent and 10 years related experience or a MS and 8 years of experience or the equivalent
8+ years of experience with delivering VoIP and working in enterprise UC environment
Expert knowledge and experience of UC solutions from the vendors Microsoft, Poppulo, Polycom, PEXIP, Cisco, and Avaya
8+ years of experience operating, maintaining, optimizing, and troubleshooting the following UC solutions in a fast-paced enterprise environment: Cisco Call Manager, Cisco Expressways, Cisco WebEx, Polycom Resource Manager, Cisco Telepresence Management Suite, Cisco Unified Communications Manager, PEXIP, Avaya video phones, Avaya Communicator, and Microsoft Teams
Skillset equivalent to Cisco CCNP Collaboration or higher certification
Working experience with integrating, maintaining, and troubleshooting UC voice, video, IM, presence, and call center solutions in complex networks
Overcoming challenges of IP Telephony and Collaboration Applications
Excellent written and verbal communication skills and the ability to represent the team in briefings and in presentations
Experience with Agile/DevOps processes
Experience with working in an ITIL v3 or v4 framework to deliver enterprise services
Effective time management skills and the ability to work under pressure to meet schedules and deadlines, to multi-task, to plan, organize and prioritize work assignments and pay close attention to detail
Preferred
US Citizen with DHS Public Trust suitability clearance/EOD
Experience with any DHS agencies or entities
Benefits
Comprehensive benefits and wellness packages
401K with company match
Variety of medical plan options, some with Health Savings Accounts
Dental plan options
A vision plan
Full flex work weeks
Variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave
Short and long-term disability benefits
Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance
Company
General Dynamics Information Technology
General Dynamics Information Technology is an IT consulting company that specializes in cyber security, AI, and quantum computing. It is a sub-organization of General Dynamics.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Paul Nedzbala
Senior Vice President
Ben Buckley
Vice President and General Manager
Recent News
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