ChenMed · 5 hours ago
Service Team Coordinator - Remote - Call Center
United States
Full-time
Remote
Entry Level
$17/hr - $24.26/hr
2+ years expChenMed is a family-owned and physician-led healthcare provider that is transforming healthcare for seniors. The Service Team Coordinator is responsible for inbound customer service call handling related to patient scheduling and inquiries, ensuring excellent customer service and compliance with corporate policies.
Health CarePrimary and Urgent Care
Responsibilities
Ensures a high level of customer service while working in a fast-paced structured call center environment
Makes appropriate and timely decisions according to department standards, procedures and policies
Documents interactions using web-based technology
Interacts and collaborates with employees of varying levels across multiple departments
Follows up with patients to ensure they are satisfied with service
Maintains business relationship by providing prompt and accurate service to promote loyalty
Provides responses to patient inquiries based on the ChenMed core model for care
Performs other duties as assigned and modified at manager’s discretion
Qualification
Required
High school diploma or GED equivalent required
A minimum of 2 years of customer service experience required in a call center or fast-paced medical setting required
Ability to meet standards and goals set forth by the department in quality assurance, handle time, and schedule adherence
Clear Speaking Voice in English is required
Must reside within the Continental United States in a State where the company is established as a business entity
Experience with web-based customer relationship management systems
Benefits
Comprehensive benefits
Career development and advancement opportunities
Great work-life balance
Company
ChenMed
ChenMed is a full-risk primary care market leader that is transforming healthcare for seniors.
1001-5000 employees
H1B Sponsorship
ChenMed has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2024 (4)
2023 (13)
2022 (26)
2021 (31)
2020 (23)
Funding
Current Stage
Late StageLeadership Team
Christopher Chen, MD
Chief Executive Officer
Michael Redmond
Chief Financial Officer
Recent News
2025-06-27
Google Patent
2025-05-05
Company data provided by crunchbase