Net2Source (N2S) · 4 hours ago
ServiceNow ITOM /Observability Tools Architect – Dynatrace, Solarwind
Fort Mill, SC
Contract
Onsite
Senior Level
7+ years expNet2Source (N2S) is seeking a ServiceNow ITOM /Observability Tools Architect to lead the design and implementation of IT Operations Management and observability solutions. This role involves collaborating with stakeholders to drive automation and AIOps initiatives, ensuring the integration of various tools and maintaining a governed CMDB.
B2BDeliveryHuman ResourcesInformation Technology
Hiring Manager
Shubham Hayaran
Responsibilities
Lead the design, implementation, and optimization of enterprise-grade IT Operations Management (ITOM) and observability solutions
Integrate and orchestrate tools such as Dynatrace, SolarWinds, AlertSite, and ServiceNow modules (CMDB, Event Management, CSDM)
Drive Event management, Service Now CMDB accuracy, CI Mapping, automation across hybrid environments
Be the primary point of contact for all AIOPs & Automation related discussions
Identify new business opportunities related to AIOPs automation & Tools
Define and drive the AIOps and automation roadmap/strategy aligned with business goals
Collaborate with senior stakeholders to prioritize automation & AIOPs initiatives and ensure alignment with enterprise architecture
Evaluate and recommend appropriate tools, platforms, and frameworks for AIOps and Automation
Oversee the analysis and identification of automation opportunities
Drive development & deployment of automation scripts/workflows
Lead the analysis, recommendation and deployment of AIOps solutions (e.g., anomaly detection, predictive analytics, root cause analysis)
Integrate AIOps platforms with existing ITSM, monitoring, and observability tools. - Document recommendations & lead as required
Architect and maintain a governed CMDB aligned with CSDM best practices
Ensure accurate service mapping and CI relationships to support impact analysis and change risk predictions
CMDB health remediation efforts including completeness, staleness, and orphaned records
Ensure effective data ingestion, normalization, and correlation from multiple sources (logs, metrics, events)
Work with CG & LPL teams to Fine-tune Event Thresholds
Monitor performance of AIOps models and continuously improve accuracy and relevance
Weekly & Monthly Performance Tracking
Conduct training and enablement sessions to build automation capabilities across teams
Collaborate with Teams in implementation & driving AIOPs & Automation
Define and enforce governance policies for automation and AI usage
Ensure security, compliance, and auditability of automated processes
Track KPIs and ROI of AIOps and automation initiatives
Qualification
Required
7+ years of experience in ITOM architecture, preferably with ServiceNow
Deep expertise in CMDB, Discovery, Service Mapping, Event Management, and CSDM
Hands-on experience with Dynatrace, SolarWinds, AlertSite, and other observability platforms
Strong understanding of ITIL, ITSM, and Change Management processes
Certified in one or more areas of ServiceNow/Observability Tools
Company
Net2Source (N2S)
Net2Source (N2S) is a Minority owned global workforce solutions company recognized by SIA as the largest and fastest-growing Total Talent Solutions provider with a presence in 34 countries and in-house Glo-Cal (global and local) teams to support our clients.
1001-5000 employees
H1B Sponsorship
Net2Source (N2S) has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (7)
2022 (8)
2021 (10)
2020 (25)
Funding
Current Stage
Late StageLeadership Team
Ashish Garg
Founder & CEO
Company data provided by crunchbase