Red Canoe Credit Union · 2 hours ago
Vice President of Digital and Contact Center Delivery
Longview, WA
Full-time
Onsite
Senior LevelRed Canoe Credit Union is seeking a Vice President of Digital & Contact Center Delivery who will lead the strategic vision, design, and execution of their digital banking and Contact Center ecosystems. This role focuses on enhancing member experience, operational efficiency, and leveraging emerging technologies to support organizational growth.
BankingFinanceFinancial Services
Responsibilities
Develop and maintain a comprehensive strategic roadmap for digital banking, mobile platforms, and contact center telephony
Align technology and strategy with the credit union's business objectives, growth goals, and member experience vision
Anticipate and evaluate emerging trends in financial services, fintech, and customer experience technology
Define the architecture and platform strategy for digital and contact center environments, ensuring scalability, security, and integration across channels
Partner with IT, Operations, and Digital Experience teams to design solutions that balance innovation, compliance, and member needs
Establish governance models for vendor selection, technology stack decisions, and integration with core banking platforms
Oversee implementation of strategic initiatives, ensuring projects are delivered on time, within budget, and with measurable impact
Drive adoption of advanced capabilities such as AI, self-service automation, omnichannel experiences, and digital identity/security tools
Ensure ongoing optimization of platforms through member feedback, analytics, and continuous improvement practices
Lead cross-functional teams within digital and mobile banking, operational oversight of contact center environments, and vendor partnerships
Serve as a thought leader and advisor to executive leadership on digital banking and contact center innovation
Foster a culture of collaboration between member-facing staff and back-office teams to ensure technology investments translate into improved experiences
Qualification
Required
Develop and maintain a comprehensive strategic roadmap for digital banking, mobile platforms, and contact center telephony
Align technology and strategy with the credit union's business objectives, growth goals, and member experience vision
Anticipate and evaluate emerging trends in financial services, fintech, and customer experience technology
Define the architecture and platform strategy for digital and contact center environments, ensuring scalability, security, and integration across channels
Partner with IT, Operations, and Digital Experience teams to design solutions that balance innovation, compliance, and member needs
Establish governance models for vendor selection, technology stack decisions, and integration with core banking platforms
Oversee implementation of strategic initiatives, ensuring projects are delivered on time, within budget, and with measurable impact
Drive adoption of advanced capabilities such as AI, self-service automation, omnichannel experiences, and digital identity/security tools
Ensure ongoing optimization of platforms through member feedback, analytics, and continuous improvement practices
Lead cross-functional teams within digital and mobile banking, operational oversight of contact center environments, and vendor partnerships
Serve as a thought leader and advisor to executive leadership on digital banking and contact center innovation
Foster a culture of collaboration between member-facing staff and back-office teams to ensure technology investments translate into improved experiences
Company
Red Canoe Credit Union
Red Canoe Credit Union provides financial and banking services.
Founded in 1937
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Amy Davis
Chief Marketing Officer
Deidra Miner
Chief Operations Officer
Recent News
2025-08-14
Company data provided by crunchbase