Compunnel Inc. · 2 hours ago
Bilingual Platform Implementation Manager
United States
Contract
Remote
Mid Level
$40/hr - $44/hr
3+ years expCompunnel Inc. is seeking a Bilingual Platform Implementation Manager to provide an exceptional onboarding experience for SMB merchants into their Commerce Platform products. The role involves troubleshooting, coordinating with stakeholders, and ensuring a smooth transition for merchants, while also educating them on product functionalities.
Information Technology & Services
Hiring Manager
Chirag Soni
Responsibilities
Providing best-in-class onboarding experience for our SMB merchants into clients Commerce Platform products
Troubleshooting, coordinating with various internal and external stakeholders, and ensuring merchants have a smooth transition from their current digital ordering solution to ours
Working closely with the sales and account management teams to get merchants set up for success from day one: Setting up kick off calls and project managing the implementation of Online Ordering, mobile apps, loyalty and gift card programs for our merchants, coordinating with several internal teams to ensure merchants are using our products as soon as they sign up for it
Technical troubleshooting of issues (within merchants websites and internally)
Educating our merchants on our products: answering 'how to' questions, proactively guiding and educating them through the transition and set up process and providing operational support during the initial weeks of our products usage
Collecting and registering feedback from merchants on our products
Driving merchant onboardings & implementations with clear, concise communication
Delivering strong presentations and handling merchant frustrations with grace and support
Training our merchants on client’s Online Ordering product and functionality
Leveraging tech-savviness and curiosity to troubleshoot merchants technical issues
Becoming a product expert and cross-functional subject matter expert on Online Ordering
Collaborating and supporting our sales and account management teams with their merchant implementation challenges
Sharing product and operations feedback with our team on a regular basis to share our team’s trajectory and product offerings
Meeting our team's high bar of internal and external service and timeline goals
Highlighting opportunities for leadership to improve team workflows and merchant success
Achieving immediate results and adapting to an evolving work environment
Looking for ways to improve and wanting to shape the direction of the company
Qualification
Required
You are fluent in Chinese or Spanish
Bachelor's degree or equivalent work experience
3-5 years of work experience in onboarding, implementation, project management and/or account management
Able to complete tasks accurately, effectively, and on time with superb attention to detail
Experience working successfully cross-functionally with individual contributors
Excellent external and internal customer presentation and communication skills
Tech-savvy: you are curious and able to dig into technical issues and troubleshoot merchant issues before escalating them to engineering
Company
Compunnel Inc.
Compunnel Inc. is where AI-native solutions meet human ingenuity, helping enterprises reimagine talent, technology, and growth.
5001-10000 employees
H1B Sponsorship
Compunnel Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2276)
2024 (1682)
2023 (1992)
2022 (2366)
2021 (2223)
2020 (2220)
Funding
Current Stage
Late StageLeadership Team
Andy Gaur
Founder, Chairman & CEO
Karthik Natarajan
Executive VP & CTO
Company data provided by crunchbase