Insight LPR · 23 hours ago
Title Specialist - $5,000 Sign-On Bonus - Indianapolis, IN
Indianapolis, IN, US
Full-time
Onsite
Entry, Mid Level
2+ years expLocation Services, LLC is seeking a Title Specialist responsible for perfecting automotive titles in a timely manner. The role involves collaborating with production teams to ensure accurate and efficient title processing while providing outstanding customer service.
Information TechnologyPublic SafetySecurity
No H1B
Responsibilities
Accurate and efficient perfection of automotive titles for lending partners
Verify and audit loan and title documents for accuracy
Provide consistent and timely feedback to management
Effective management of the Title Check Queue
Provide outstanding customer service and meet service level agreements
Handle customer outbound and inbound calls, including responding to voicemails, emails and text messages to obtain missing documentation; ability to de-escalate situations when necessary
Responsible for learning and knowing state specific title laws & requirements for perfecting liens
Ability to handle information professionally and confidentially
Help with updating internal processes to align with state titling and form/requirement changes
Document the system of record per applicable policy/procedure
Monitor accounts for “red flags” or potential fraud
Other duties as assigned
Qualification
Required
Ability to work in a fast pace environment with high attention to detail
Fast learner that can comprehend, retain, and implement required policies and procedures
Detail orientated with excellent time management skills
Strong critical thinking skills that will be used to generate resolutions for escalated accounts
Strong verbal and written communication skills, and effective listening skills
Strong problem-solving skills
Ability to de-escalate situations when a customer is upset
Proficient in MS Office products (Outlook, Word, Excel, PowerPoint)
Minimum of a high school diploma or equivalent required
Ability to work overtime hours and Saturdays, as needed
Dealership experience required (2+ years)
Titles experience required (2+ years)
Preferred
Previous experience working with automobile loan and/or titles processing preferred but not required
Experience with quality assurance preferred but not required
Knowledge of banking, financial services, dealership or real estate processing preferred but not required
Associates Degree or equivalent from a two-year college or technical school
Bachelor's degree or higher, in business related field a plus
Benefits
Competitive compensation package
Full suite of medical benefits, including dental, vision, 401k, pet insurance and more!
PTO and holidays
Company
Insight LPR
Insight LPR provides law enforcement, commercial real estate owners, and homeowners with security and technology solutions.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
John Nethery
Chief Executive Officer
Mohit Mahajan
Chief Information Officer
Recent News
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