USAJOBS · 1 day ago
Health Technician (Telehealth
Wilmington, North Carolina, USA
Full-time
Onsite
Entry, Mid Level
$53K/yr - $69K/yr
1+ years expUSAJOBS is seeking a Health Technician (Telehealth Clinical) - Advanced to provide high level support, training, and advanced management of telehealth operations. The role involves coordinating telehealth technologies, providing training to staff and patients, and ensuring the efficiency of telehealth processes.
ConsultingGovernmentHuman ResourcesInformation TechnologyInternetStaffing Agency
No H1B
U.S. Citizen Only
Responsibilities
Coordinating, installing, maintaining and managing the inventory of telehealth technologies including hardware and software with assistance of Biomed and IT
Providing established standardized competency based training, guidance and information on the use of advanced telehealth technologies to patients, staff, and providers
Providing established standardized competency based training for telehealth technology, facilitating interactive simulations for clinical staff participating in telehealth programs
Participating in performance improvement activities aimed at improving the efficiency of the patient telehealth processes
Developing reporting procedures, sampling techniques and measurements at various points in the telehealth processes to identify/analyze inherent weaknesses in work and procedures
Coordinating clinic set up and monitoring of workload capture and issues for assigned patient and provider clinics including telehealth resource based scheduling
Supporting designated complex telehealth programs that require advanced technical skillsets
Preparing the clinical environment, which may include preparing medical and telecommunications equipment to be used for clinical examination and treatment
Serving as a telepresenter, within scope of practice, during clinical video telehealth (CVT) and VA Video Connect (VVC) encounters including tasks such as establishing and maintaining video conferencing connections, making introductions between patient site and provider site, following instructions of a clinician to facilitate an effective clinical encounter
Serving as an imager and manager of clinical data for store and forward telehealth (SFT) clinical encounters including tasks such as capturing images, collecting data and transmitting them electronically for clinical review in accordance with VHA national guidelines
Taking measures to ensure patient care is delivered safely by following appropriate procedures for the cleaning of clinical equipment and the care environment while following all patient safety guidelines, protocols, and procedures
Completing standardized clinical questionnaires and templates within scope of training and applicable guidelines
Ensuring that patient privacy is protected by complying with all information security and patient privacy regulations
Receiving and scheduling requests for simple and complex intra-facility, and inter-facility telehealth appointments using an electronic resource-based scheduling system
Referring patients to providers for screening for Telehealth
Monitoring and maintaining schedules of rooms, patients, technologies, clinical providers and presenters as needed to ensure efficient telehealth operations
Providing patient education via approved materials
Supporting the Veteran in completing patient satisfaction surveys
Communicating effectively with clinical and administrative staff at the assigned local site and those located at remote sites of care
Completing other duties as assigned
Qualification
Required
U.S. Citizenship
One year of experience in a health care field that demonstrates the applicant's ability to perform the work or provides an understanding of the work such as but not limited to a medical or clinical assistant (or technician) or health technician
Four academic years above high school leading to a bachelor's degree with courses related to the occupation
Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable
Must be proficient in written and spoken English
Must pass pre-employment physical examination
Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)
Must complete all application requirements detailed in the 'Required Documents' section of this announcement
Preferred
Telehealth experience preferred
IT and mechanical experience preferred
Benefits
A career with the U.S. government provides employees with a comprehensive benefits package.
As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.
Company
USAJOBS
USAJOBS enables federal job seekers to access job opportunities across hundreds of federal agencies and organizations.
10001+ employees
Funding
Current Stage
Late StageRecent News
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