Operations Training & Support Specialist jobs in United States
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Berry Companies, Inc. · 1 day ago

Operations Training & Support Specialist

Berry Companies, Inc. is seeking an Operations Training & Support Specialist with experience in ERP systems and equipment-based operations. This role will support, train, and improve how business systems and processes are used in day-to-day operations, partnering closely with field teams and leadership.

Construction
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Growth Opportunities

Responsibilities

Service as the primary support resource for employees with questions related to ERP systems, operational processes, and day-to-day workflows in service, parts, rental, and equipment operations. Engage in on-on-one, hands on, or group training to help teams maintain or improve knowledge and performance of operational policies and procedures as well as technology systems
Provide hands on troubleshooting and support for the ERP system used in our parts, rental, equipment, service, and credit departments, while acting as a liaison between the branches and corporate support
Identify opportunities to improve operational workflows, making recommendations to Berry Companies’ management on policy and procedure changes
Design and deliver hands on ERP and process training using real scenarios for employees on company processes, procedures, and technology systems
Collaborate with divisional leadership, department managers, and Berry Companies staff to identify training needs and gaps
Listen to employees’ concerns on company procedures and policies
Research new training techniques and suggest enhancements to existing training programs. Organize, plan, and prioritize work – develop specific goals and plans to prioritize, organize and accomplish work
Follow set procedures and routines and communicate the importance of established procedures to others
Other duties or projects as assigned

Qualification

ERP systemsTraining program managementProblem solvingCommunication skillsCustomer interactionComputer knowledgeAttention to detailTime management

Required

Demonstrate a strong sense of curiosity and a proactive approach to learning
Ability to manage multiple training programs and projects simultaneously, with strong attention to detail and time management
Experience working with ERP systems in equipment, manufacturing, construction, or dealership environments
Comfortable working directly with all employees
Strong problem solving mindset with a focus on accuracy, efficiency, and operational consistency
Ability to have fun in any working environment
Ability to travel to branch and operational locations as needed to support training and system adoption. (10-15% travel)
Excellent communication, both written and oral
Must enjoy dealing with customers and employees/co-workers
Excellent computer knowledge and skills – business and operating systems

Benefits

Health, Vision, and Dental Insurance
Boot and Safety Glasses Reimbursement
Christmas Savings Program
Paid Vacation and Flex Time
Matching 401K Plan
Profit Sharing and Bonus Program
Short and Long-term Disability
Company Paid Life Insurance
Critical Care and Accident Insurance
Employee Assistance Program
Paid Training
Many opportunities for advancement (We prefer to promote from within)
Family friendly company

Company

Berry Companies, Inc.

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Berry Companies, Inc. is headquartered in Wichita, KS and provides administrative services to each of its divisions.

Funding

Current Stage
Late Stage

Leadership Team

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Greg Joerg
Chief Financial Officer
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Stephanie Farley
Chief People Officer
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Company data provided by crunchbase