ICCU · 5 hours ago
Member Contact Center Agent - Coeur d'Alene
Coeur d'Alene, ID
Full-time
Onsite
New Grad, Entry LevelIdaho Central Credit Union is a leading financial institution dedicated to helping members achieve financial success. They are seeking a Member Contact Center Agent to provide world-class service, assist with member inquiries, and perform various transactions while embodying the company's core values.
BankingCredit BureauFinancial ServicesInsurance
Responsibilities
Delivering world class service to our members by demonstrating empathy, accuracy, timeliness, and problem-solving skills
Providing general information to members about our Credit Union Services
Answering telephone calls and meeting performance metrics
Researching and correcting member account problems
Performing a wide range of member-generated transactions
Completing accurate case notes of member interactions and call history
Working and communicating effectively with team members
Demonstrating our core values of Honesty and Integrity, Respect and Dignity, Growth and Performance, and Improvement and Accountability in your behavior at work
Qualification
Required
A High School Diploma or GED
Good communication and interpersonal skills
The ability to maintain confidentiality of Credit Union records
Delivering world class service to our members by demonstrating empathy, accuracy, timeliness, and problem-solving skills
Providing general information to members about our Credit Union Services
Answering telephone calls and meeting performance metrics
Researching and correcting member account problems
Performing a wide range of member-generated transactions
Completing accurate case notes of member interactions and call history
Working and communicating effectively with team members
Demonstrating our core values of Honesty and Integrity, Respect and Dignity, Growth and Performance, and Improvement and Accountability in your behavior at work
This role will also require some physical abilities including the ability to sit for extended periods of time, lift 20-40 pounds of office supplies, reach keyboards, and operate basic office machines
You must be eligible for membership at Idaho Central Credit Union to obtain employment
Preferred
Knowledge of the Financial Industry
Prior Experience in a Customer Service role
Benefits
Medical, Dental, & Vision Insurance (ICCU covers over 85% of the premium)
Generous Paid Time Off
11 Paid Holidays
Matching 401K AND Pension
Tuition Reimbursement
Employee Assistance Program
Employee Wellness Program
Paid Group Life and Disability Insurance
Awesome Culture
Business Discounts (such as cell phone service and gym memberships)
And More
Company
ICCU
ICCU is the premier credit union in Idaho and offers full-service locations throughout the Treasure Valley, Magic Valley, Eastern Idaho, North Idaho, Washington, and Arizona.
Founded in 1940
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$80M2023-11-20Debt Financing· $80M
Leadership Team
Brenda Worrell
Chief Executive Officer
Brian Berrett
Chief Financial Officer
Recent News
Idaho Business Review
2025-12-24
2025-05-29
FF News | Fintech Finance
2025-01-29
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