Omnicom Health · 11 hours ago
Ambassador Manager
Williamsburg, VA
Full-time
Onsite
Mid Level
3+ years expOmnicom Health is a company focused on patient experiences, and they are seeking an Ambassador Manager to oversee the Patient Ambassador™ Program. This role involves managing Ambassador and patient relations, coordinating projects, and ensuring compliance with healthcare regulations.
Communications InfrastructureHealth Care
Responsibilities
Adhere to standard processes, demonstrate strong communication skills, and maintain excellent attention to detail
Display clear comprehension of legal and regulatory guidelines issued by the U.S. Food and Drug Administration (FDA) as they apply to the Ambassador Program
Understand pharmaceutical industry regulations (both current and expected changes)
Demonstrate a complete understanding of HIPAA privacy guidelines and maintain all contracts, health records, and personal information in accordance with these guidelines
Develop strong partnership with analytics specialists, mentor program managers, and coaching and training specialists to align on team processes, client initiatives, compliance regulations, and project management
Maintain collaborative working relationship with Account Teams related to all Ambassador engagement, training, and performance evaluation
Identify and suggest methods to improve process and efficiency for the Ambassador Services team
Analyze Ambassador utilization needs to develop new initiatives or modify and improve existing initiatives in partnership with Account Teams to meet client objectives
Update standard operating procedures on a regular basis to reflect changes in brand initiatives, policies, and procedures, and ensure timely communication of these updates
Understand the disease category, special needs, and individual requirements associated with each category to become the Ambassador expert on brands managed
Manage Ambassador relationships and problem-solving with professionalism
Demonstrate empathy and compassion in all Ambassador communications
Coordinate speaking engagements on behalf of Ambassadors and ensure that all logistics, including travel, are confirmed
Evaluate and understand Ambassador’s strengths and stories to match appropriate Ambassadors with event/client needs
Manage Ambassadors and interact with pharmaceutical company representatives onsite at live events, which could include educational programs, client internal events, and photo/video shoots
Work with Ambassador to ensure contractual obligations are fulfilled
Assist Account Team with annual Ambassador training
Facilitate expense process
Communicate with pharmaceutical company representatives regarding Ambassador engagements and needs
Work closely with coaching and training specialists to ensure proper communications and presentation skills coaching takes place for Ambassadors
Evaluate Ambassador performance to ensure compliance adherence, client objectives are met, and attendee satisfaction is achieved
Assist with event planning as needed
Ensure all Ambassador communications and utilization are documented within Salesforce (online data management platform)
Participate in extensive training on Adverse Event reporting
Ensure all Adverse Events are reported per client requirements
Work closely with analytics specialist to provide detailed reports on Ambassador utilization and touch points
Maintain up-to-date contracts and closely monitor expiration dates to ensure there is never a lapse
This position may include up to 35-40% in national or international travel in support of Ambassador engagements
Qualification
Required
Bachelor's degree from a four-year college or university
Three to five years of related experience and/or training
Valid driver's license
Ability to operate a motor vehicle
Excellent listening and communication skills
Strong organizational skills
Ability to develop relationships with Ambassadors while maintaining professional boundaries
Ability to incorporate the unique patient/caregiver experience into strategies and solutions
Adhere to standard processes and demonstrate strong communication skills
Maintain excellent attention to detail
Display clear comprehension of legal and regulatory guidelines issued by the U.S. Food and Drug Administration (FDA)
Understand pharmaceutical industry regulations
Demonstrate a complete understanding of HIPAA privacy guidelines
Develop strong partnerships with analytics specialists, mentor program managers, and coaching and training specialists
Maintain collaborative working relationships with Account Teams
Identify and suggest methods to improve process and efficiency for the Ambassador Services team
Analyze Ambassador utilization needs
Update standard operating procedures on a regular basis
Manage Ambassador relationships and problem-solving with professionalism
Demonstrate empathy and compassion in all Ambassador communications
Coordinate speaking engagements on behalf of Ambassadors
Evaluate and understand Ambassador's strengths and stories
Assist Account Team with annual Ambassador training
Ensure all Ambassador communications and utilization are documented within Salesforce
Participate in extensive training on Adverse Event reporting
Ensure all Adverse Events are reported per client requirements
Maintain up-to-date contracts and closely monitor expiration dates
Travel up to 35-40% in support of Ambassador engagements
Preferred
Knowledge of the pharmaceutical/biotech industry and regulatory requirements
Knowledge of basic Microsoft suite and systems (Office Suite, etc.)
Company
Omnicom Health
The next big thing in health starts here—where bold ideas, deep expertise, and powerful partnerships converge.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Deb Deaver
Chief Patient Officer
Recent News
2025-12-04
2025-10-02
Company data provided by crunchbase