Verra Mobility · 4 hours ago
Research Support Specialist
AZ_Mesa_HQ
Full-time
Onsite
Entry Level
2+ years expVerra Mobility is a company focused on providing solutions for tolling and violation customer service disputes. The Research Support Specialist is responsible for researching and resolving tolling and violation disputes for rental agency customers while collaborating with various authorities and internal teams.
AutomotiveFleet ManagementPublic SafetySmart CitiesTransportation
Responsibilities
Research complex customer service cases, process billing adjustments, and communicate resolutions to customers and/or clients for tolls and violations
Review, respond and/or resolve multi-channel written inquiries from vehicle renters and other associated agencies and businesses
Prioritizing daily workload based on importance of assigned tasks
Track and communicate abnormal service inquiry trends to leadership
Create clear complete documentation and notes for all inquiries
Assist with customer service calls when needed for service level objectives
Assist with other tasks necessary
Qualification
Required
High School diploma
Previous experience in an administrative, research, customer service or transaction processing position 2+ years
Excellent reading and comprehensive skills
Interpersonal written communication skills to accurately document activity in multiple systems and in proper business writing
Intermediate skills with Microsoft Products (including Outlook, Excel, etc.)
The ability to analyze data to resolve complex issues
Demonstrates high sense of urgency and personal initiative related to customer service and problem resolution
The ability to multi-task and thrive under pressure in a team environment
Executes all duties with follow-through and professionalism, demonstrating a high level of business ethics
Company
Verra Mobility
Verra Mobility provides smart mobility, traffic enforcement, and fleet solutions that improve road safety and transportation efficiency.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$1B2021-03-19Post Ipo Debt· $1B
2017-01-19IPO
Leadership Team
Stacey Moser
Executive Vice President, Commercial Solutions
Cate Prescott
CPO & EVP
Recent News
2026-01-20
2025-12-27
Company data provided by crunchbase