BEAT · 2 hours ago
Help Desk Specialist I
Fayetteville, NC, US
Full-time
Onsite
Entry Level
1+ years expBEAT is seeking a Help Desk Support Specialist I to provide technical support and troubleshooting for end users at Ft. Bragg. This entry-level role involves setting up and maintaining user accounts, computers, and ensuring efficient IT services while adhering to security policies.
Cyber SecurityInformation TechnologyRetailSecurity
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Assist users with domain, user account, and software account setup and troubleshooting
Configure, test, and troubleshoot network connectivity and wireless access for local and remote users
Provide basic troubleshooting and support for desktop and laptop computers, printers, and peripherals
Perform hardware maintenance tasks such as adding or replacing memory, keyboards, motherboards, and other components
Respond to help desk tickets, log incidents, and document troubleshooting steps in the IT ticketing system
Qualification
Required
1+ year of experience in IT help desk support, troubleshooting, and IT operations
Basic knowledge of Windows operating systems, network configurations, and user account management
Experience setting up and troubleshooting user accounts, software applications, and peripheral devices
Ability to replace and configure computer components such as memory, keyboards, and motherboards
Strong customer service skills with the ability to communicate technical issues to non-technical users
Preferred
CompTIA Security+ CE
ITIL Foundations Training
Bachelor's degree in systems engineering, Computer Science, Telecommunications, or related field
Company
BEAT
BEAT (Business Enabled Acquisition and Technology, Inc.) is a global provider of business, healthcare, and information technology solutions.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Albert Dickson
Chief Operating Officer
Matt Williams, MBA, PMP, SASM
Chief Growth Officer
Company data provided by crunchbase