SPECTRAFORCE · 4 hours ago
Help Desk Associate
Knoxville, TN
Contract
Onsite
New Grad, Entry Level
$49/hr - $49/hrSPECTRAFOR is seeking a Help Desk Associate to join their dedicated team providing 24x7 first line support for IT services to internal users. This role is essential in enhancing the performance of IT infrastructure and applications while contributing to the rollout of new technologies and services.
ConsultingCRMInformation TechnologyLegal
No H1B
U.S. Citizen OnlyHiring Manager
Niksha Wadhwa
Responsibilities
Deploy and provide end user hardware and IT services to internal users in Bechtel offices
Diagnose and resolve local infrastructure, hardware, and software related issues
Follow standard operating procedures for IT request and incident services to the end-user
Improve incident resolution and customer service standards
Maintain and troubleshoot local IT infrastructure, network, and collaboration services
Provide 24x7 first line support for IT services to internal users
Troubleshoot end user performance issues for IT infrastructure, applications, network, and collaboration services globally
Provide feedback and assist in the development of procedures and work instructions
Participate in the rollout of new technologies, services, and security remediations
Qualification
Required
Must be a U.S. citizen
Experience in IT support and help desk operations
Strong troubleshooting skills for hardware and software issues
Ability to follow standard operating procedures
Excellent communication and customer service skills
Preferred
Experience with IT Service Management processes
Familiarity with local infrastructure and deskside operations
Knowledge of mobility and wireless services
Company
SPECTRAFORCE
Welcome to SPECTRAFORCE, your gateway to NEWJOBPHORIA™! Established in 2004, SPECTRAFORCE is now one of the largest and fastest growing U.S.
Founded in 2004
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase