Motive Software · 4 hours ago
Client Delivery Director
San Francisco, CA
Full-time
Hybrid
Director/Executive
$216K/yr - $270K/yr
10+ years expMotive Software is a company focused on human transformation, seeking a Client Delivery Director to lead the post-sale strategy and execution for their largest clients. The role involves orchestrating delivery management, maintaining client relationships, and driving governance and risk management to ensure superior client experiences.
AnalyticsArtificial Intelligence (AI)Machine LearningNatural Language ProcessingPredictive AnalyticsSoftwareText Analytics
Responsibilities
Delivery Management: Orchestrate the successful end-to-end technical and operational delivery of the BetterUp platform to our clients. Ensure that the business needs and requirements of our clients are clearly understood by our internal teams and effectively scope their deliverables/milestones against said requirements. Contribute to the strategic planning of delivery processes and innovations that enhance client outcomes and operational efficiency
Client Relationship Management: Establish and maintain strong relationships with clients post-sale - inclusive of executive, operating and technical program leadership. Act as the primary point of contact for all client service delivery needs, ensuring superior client experience and engagement
Governance: Design and run the mechanisms that monitor and report on delivery efficacy, timeliness, value realization and customer experience (both customer and internal facing). Develop and implement strategies for continuous improvement
Comms & Change Management: Provide regular and real time client updates regarding delivery status, risks and outcomes. Owns the triage and cascade of communications and change management across customer and internal stakeholder groups
Collaboration & Advocacy: Lead post-sale planning and execution across cross-functional delivery teams – spanning Customer Success, People Insights, Services and Product. Champion Voice of Customer with BetterUp’s product and go to market leadership
Risk & Escalation Management: Design and run issue/escalation and risk management practices (identification → resolution). Quarterback escalation management with client stakeholders
Qualification
Preferred
10+ years of software and/or service delivery experience (execution and/or leadership)
5+ years of experience leading enterprise-wide SaaS platform deployments (overseeing both operational and technical delivery)
Excellent communication skills with executive and operating level stakeholders (inclusive of business and technical personas)
Influencing / working cross functionally (independently navigate well through an org)
Strong program/project management skills (scrum/agile a plus)
Ability to look around corner / uncover early indicators of risk to drive proactive remediation
Extensive experience advising, coaching, influencing, and building relationships both internally and externally with executive-level clients at Fortune 1000 companies
Minimum 20% travel required (client onsite travel)
Benefits
Access to BetterUp coaching; one for you and one for a friend or family member
A competitive compensation plan with opportunity for advancement
Medical, dental, and vision insurance
Flexible paid time off
All federal/statutory holidays observed
4 BetterUp Inner Workdays (https://www.betterup.co/inner-work)
5 Volunteer Days to give back
Learning and Development stipend
Company wide Summer & Winter breaks
Year-round charitable contribution of your choice on behalf of BetterUp
401(k) self contribution
Company
Motive Software
Technology enabling human insight.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
unknown2023-01-01Private Equity
2021-09-17Acquired
Company data provided by crunchbase