First Bank & Trust · 3 hours ago
Mortgage Processing Administrator
Brookings, SD (Main)
Full-time
Onsite
Senior Level
5+ years expFirst Bank & Trust is seeking a Mortgage Processing Administrator to oversee and support the processing of mortgage loans for their staff. The role includes daily supervision, quality control, and ensuring compliance with mortgage regulations while providing exceptional customer service.
BankingFinancial Services
Responsibilities
Lead the team and develop an atmosphere of teamwork, open communication, and unity. Provide oversight of all services offered. Actively mentor staff and ensure they are trained, evaluated, and motivated to perform their responsibilities in an effective and progressive manner
Manage processing pipelines including a pipeline of your own files. Coordinate backup when needed for your respective mortgage loan processors to ensure all loans are processed completely, accurately and within expected timeframes
Provide training and ongoing guidance to the mortgage loan processors, ensuring they have a complete understanding of all agency and investor guidelines and loan types including but not limited to FHA, VA, Rural Development and Private Mortgage Insurers requirements
Have a strong understanding of all mortgage regulations including but not limited to Fair Lending, RESPA, Reg B and Reg Z, including TRID
Establish consistent, efficient procedures and practices for processing mortgage loans. Work with mortgage team leads and management to create partnerships and provide feedback and recommendations based on observations of other areas of mortgage
Identify, report, and assist with issues and changes needed within the loan origination software to improve the quality and efficiency of loan processing and other areas
Provide exceptional customer service while interacting with customers, realtors, third party service providers and co-workers
Work with the Mortgage Quality Assurance Officer to respond to QC and other audit and review findings. Help identify the root cause for repeat findings, suggest, and help implement solutions
Work closely with the Origination, Closing, Post-Closing and Underwriting areas to ensure the accuracy of the files from origination through funding
Work with post-closing to resolve investor suspense items and post close audit findings. Help identify patterns in the findings. Work with management to come up with solutions for repeat findings
Work closely with Loan Servicing, assisting in reconciling mortgage general ledger accounts
Manage the Adverse pipeline to be sure the team is cancelling loans in a timely fashion. Know and understand the regulations and processes to be able to train, answer questions and assist as needed
Attend all team meetings and training seminars as deemed appropriate by the supervisor
Act in accordance with FBT policies and procedures as set forth in the employee handbook
Adhere to compliance procedures and participate in required compliance training
Qualification
Required
Bachelor's degree plus five years of prior mortgage loan processing experience or the equivalent
Good communication skills and collaboration with others
Preferred
Experience in all mortgage loan processing concepts, practices, and procedures
Company
First Bank & Trust
First Bank & Trust is a banking firm that offers banking, wealth management, and financial services in Massachusetts.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Chris Kreul
Chief Technology Officer
Carrie Wilson
Chief Financial Officer & Chief Operating Officer
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