Black Box · 8 hours ago
Cisco Voice Engineer
United States
Full-time
Remote
Senior LevelBlack Box is a trusted global solutions integrator and digital technology partner with nearly 45 years of experience. The Cisco Voice Engineer provides dedicated engineering and operational support for a single enterprise client’s Cisco Unified Communications environment, focusing on maintaining and improving the voice infrastructure and related services.
Communications InfrastructureTelecommunications
Responsibilities
Provide day-to-day engineering and operational support for the client’s Cisco Voice platforms, including Cisco Unified Communications Manager (CUCM), UCCX, Cisco CUBE, SIP-based voice services, and Akkadian
Act as a senior technical resource supporting the client’s voice operations and engineering teams
Troubleshoot and resolve complex voice issues in a production enterprise environment, including coordination with Cisco TAC as required
Develop, document, and maintain voice engineering standards for the client, including operational processes, backup procedures, and disaster recovery practices
Create and maintain accurate Visio diagrams of the client’s Cisco Voice infrastructure
Document system designs, configurations, and operational procedures for supported voice platforms
Collaborate with the client’s data network, voice operations, and project teams to support integrated service delivery
Provide technical input and guidance on voice-related initiatives and improvements
Support voice-related projects in coordination with assigned project or program stakeholders
Qualification
Required
Strong expertise in Cisco Unified Communications technologies
Experience supporting enterprise voice environments in a production setting
Solid understanding of SIP-based voice architectures and call routing
Ability to operate independently as a dedicated, embedded technical resource
Strong documentation, communication, and collaboration skills
Operational mindset with a focus on stability, standards, and continuous improvement
Benefits
Comprehensive Total Rewards Program
Company
Black Box
Black Box is a global leader in digital infrastructure solutions, delivering network and system integration, managed services, and technology products to Fortune 100 and top global enterprises.
Founded in 1993
1001-5000 employees
H1B Sponsorship
Black Box has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (2)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
unknown2000-06-26Acquired
Leadership Team
Sanjeev Verma
President & CEO
Barry Thorpe
Partner Account Manager
Recent News
Columbus Business First
2023-10-27
Company data provided by crunchbase