SSM Health · 1 day ago
Technology Service Center Technician (H)
United States
Full-time
Remote
Entry Level
1+ years expSSM Health is a healthcare provider dedicated to delivering life-changing care. They are seeking a Technology Service Center Technician to provide first line support for service requests and assist users with enterprise applications and hardware, ensuring a reliable healthcare system.
Health Care
Responsibilities
Answers, evaluates and prioritizes incoming telephone, voicemail, eHelps, and email requests from end users
Documents technical solutions to problems during resolution of an issue
Escalates issues appropriately to internal Analysts and Senior Analysts
Resolves Password resets/unlocks, printing, and remote assistance
Answers any type of call and utilizes the tools available to capture the information needed for further triaging and resolution
Performs other duties as assigned
Qualification
Required
High School diploma/GED or 10 years of work experience
One year of customer service experience
Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs
Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements
Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors
Frequent use of hearing and speech to share information through oral communication. Ability to hear alarms, malfunctioning machinery, etc
Frequent keyboard use/data entry
Occasional bending, stooping, kneeling, squatting, twisting and gripping
Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs
Rare climbing
Preferred
High-volume call center or IT experience preferred
Benefits
Paid Parental Leave: we offer eligible team members one week of paid parental leave for newborns or newly adopted children (pro-rated based on FTE).
Flexible Payment Options: our voluntary benefit offered through DailyPay offers eligible hourly team members instant access to their earned, unpaid base pay (fees may apply) before payday.
Upfront Tuition Coverage: we provide upfront tuition coverage through FlexPath Funded for eligible team members.
Company
SSM Health
SSM Health is a Catholic, not-for-profit health system.
10001+ employees
H1B Sponsorship
SSM Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (4)
2023 (6)
2020 (2)
Funding
Current Stage
Late StageLeadership Team
Joy Grosser
Chief Information Officer
Kim Henrichsen
President
Recent News
Springfield Business Journal
2026-01-22
Springfield Business Journal
2026-01-05
2025-12-11
Company data provided by crunchbase