GE HealthCare · 6 hours ago
Remote Install Engineer (RIE)
United States
Full-time
Remote
Mid Level
$94K/yr - $142K/yr
3+ years expGE HealthCare is a leading company in the healthcare technology sector, and they are seeking an Imaging Remote Install Engineer (RIE) to drive customer satisfaction through service excellence. This role involves leading remote installations, configurations, and initial system enablement for GE HealthCare Digital solutions while ensuring systems are ready for clinical use.
AppsHealth CareHealth DiagnosticsHome ImprovementHome RenovationInternetMedical
No H1B
Responsibilities
Lead and execute remote installation/upgrades and initial system enablement for CT solutions, with initial focus on CT Smart Subscriptions and AW Server, ensuring systems are installed, configured, and validated for clinical readiness
Provide proficient remote installation and configuration support for AW Server–based applications and associated CT software components; collaborate with FEs for any required onsite activities
Leverage technical knowledge and installation best practices to guide FEs, CSTs, and customers through remote installation workflows, including pre-install readiness, network validation, software loading, and post-install verification
Maintain up-to-date knowledge of AW installation procedures, system architectures, networking requirements, software dependencies, and remote installation tools to serve as a trusted installation specialist
Own installation-related escalations, working with customers and internal partners to define and execute corrective actions related to installation readiness, configuration gaps, or deployment blockers
Contribute to the continuous improvement of remote installation tools, documentation, and workflows through feedback, idea generation, and participation in small improvement initiatives
Support cost and efficiency initiatives by reducing onsite installation dependency, minimizing rework, and enabling successful first-time remote installs
Act as a change agent for remote installation strategy, supporting initiatives related to install standardization, serviceability improvements, and scalable deployment models for new offerings and product introductions
Identify and escalate installation-related quality issues, including configuration errors, missing prerequisites, or repeat install blockers
Limited or no routine travel; occasional travel may be required to support complex installs, pilots, or new product introductions as needed
Qualification
Required
Minimum 3 years of field service experience or current FEII or FEIII qualification, or the equivalent external to GE with regards to the repair and maintenance of CT systems; demonstrated ability to handle / resolve difficult technical issues with advanced knowledge in applicable systems AND… High School Diploma/GED AND 5+ years of experience servicing mechanical and/or electrical equipment, OR… Associate's or Bachelor's degree in Electrical, Mechanical, or Biomedical Engineering, or related field AND 3 years of experience servicing mechanical and/or electrical equipment OR… Equivalent military education to Associates or Bachelor's degrees AND 3 years of experience servicing mechanical and/or electrical equipment
Willingness to support some level of 'after hours' work for customers that cannot due downtime for upgrades during normal business hours. Will be very limited
Demonstrated ability to extract applicable information during a troubleshooting process and use that information to help resolve issues remotely
Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening
The RIE role requires a permanent, stable, secure, and private internet connection due to the sensitive nature of the customer support you provide
Preferred
Associates or Bachelor's degree in an Engineering discipline
Strong customer service skills
Highly motivated team player
Prior project or technical leadership experience
Networking certification, or related networking experience
Basic financial analysis abilities
Experience interfacing with both internal team members and external customers as part of a solution-based service process
Ability to stay calm in pressurized situations and coach people through solving problems
Exceptional teamwork, verbal, and written communication skills
Demonstrated successful history of technical problem solving and resolution maintaining CT equipment, including proven experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment
Healthcare Imaging understanding to include post processing for CT, MR, PET, NM, US, XR and Interventional modalities. DICOM, PACS and/or Advanced computer networking
Experience with CT applications, Linux, Web applications, and the Microsoft suite of products
Benefits
Medical
Dental
Vision
Paid time off
A 401(k) plan with employee and company contribution opportunities
Life
Disability
Accident insurance
Tuition reimbursement
Company
GE HealthCare
GE Healthcare provides a wide range of medical technologies and services to healthcare providers and researchers. It is a sub-organization of General Electric.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$5.52BKey Investors
Bill & Melinda Gates Foundation
2024-11-07Post Ipo Secondary· $1.17B
2024-09-12Post Ipo Secondary· $1.29B
2024-02-16Post Ipo Secondary· $1.07B
Leadership Team
Catherine Estrampes
President and CEO, US & Canada
Luiz Verzegnassi
President & CEO, Services
Recent News
2026-01-16
Medical Device Network
2026-01-16
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