Glansa Associates · 18 hours ago
IVA Customer Experience (CX) Designer
United States
Contract
Remote
Entry, Mid Level
1+ years expGlansa Associates is seeking an IVA Customer Experience (CX) Designer to bridge the gap between guest needs and technical execution. The role involves researching and designing conversational flows for both chat and voice to ensure a premium 'resort-style' feel in every interaction.
Staffing & Recruiting
Hiring Manager
Rakshith P
Responsibilities
Bridge the gap between guest needs and technical execution
Research and design the conversational flows for both chat and voice, ensuring a premium "resort-style" feel in every interaction
Qualification
Required
1–3 years designing for Google CCAI platforms across both voice and text modalities
Expertise in Conversation Design (VUI/CUI) and persona development
Ability to map complex user journeys for bookings, dining, and hospitality services
Strong focus on 'agentic' flow research—designing how agents should pivot and escalate
Preferred
Familiarity with the UX requirements of Google's next-gen agentic interfaces
Company
Glansa Associates
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase