Zippy · 1 day ago
Director of Servicing
United States
Full-time
Remote
Senior Level, Lead/Staff
10+ years expZippy is a company dedicated to making the loan process for manufactured homes simple and efficient. They are seeking a Director of Servicing who will oversee and enhance the servicing function, collaborating with various teams to improve operations and ensure a customer-first experience.
FinanceFinancial ServicesFinTechLending
Responsibilities
Provide leadership and oversight across all core servicing functions, including:
Payments & escrow
Customer service
Collections
Default management
Repossession
Tax & insurance
Drive operational excellence while maintaining a fair, respectful, and customer-first servicing experience
Serve as a senior escalation point for complex servicing issues, ensuring timely and thoughtful resolution
Ensure servicing operations scale effectively while maintaining quality, compliance, and borrower trust
Act as a key partner to the VP of Servicing, supporting strategy, prioritization, and execution
Own initiatives end-to-end, exercising sound judgment and full accountability for outcomes
Step in to lead servicing priorities as needed to support the VP of Servicing and broader organizational goals
Partner closely with Product, Engineering, and Data teams to:
Design, build, and refine servicing workflows and systems
Develop servicing-specific reporting, dashboards, and performance insights
Identify and implement opportunities for automation, efficiency, and scalability
Play an active role in ongoing servicing build-out as processes evolve with the business
Translate operational needs into clear, actionable technical requirements
Lead change management efforts tied to new tools, workflows, and systems, ensuring teams are trained, supported, and aligned
Provide leadership and oversight across multiple servicing teams, with scope informed by business needs and individual strengths
Support hiring, onboarding, development, and performance management
Help shape servicing team structure, roles, and responsibilities as Zippy continues to scale
Work closely with risk and capital markets functions to ensure operational execution is in line with expected loan level performance
Own the development and maintenance of servicing policies, procedures, and documentation to ensure consistency, scalability, and compliance
Ensure servicing operations comply with applicable regulations, including:
FDCPA
Fair Debt Collection laws
UDAP
FCRA
Proactively identify operational, regulatory, and reputational risks, partnering with leadership to mitigate issues before they escalate
Collaborate closely with Legal, Compliance, Risk, and Finance teams across the loan lifecycle
Use data and reporting to identify trends, risks, and performance opportunities within servicing
Drive continuous improvement through insights, feedback loops, and iteration
Qualification
Required
10+ years of experience across loan servicing, with exposure to all major servicing functions
Strong understanding of mortgage servicing
Proven experience building and scaling servicing operations in partnership with technology teams
High technical aptitude with the ability to understand systems, workflows, and reporting
Experience leading and developing teams in a growing organization
Strong decision-making ability, ownership mindset, and comfort operating in ambiguity
Working knowledge of FDCPA, Fair Debt Collection laws, UDAP, and FCRA
Based in or willing to work from the Phoenix area
Preferred
Chattel loan experience strongly preferred
Benefits
Competitive Compensation: We offer a competitive salary with the potential for annual bonuses and variable pay, depending on your skills and experience.
Equity for All: As a part of our commitment to shared success, all employees receive equity in the company, allowing you to share in the growth and achievements of Zippy.
Remote Work: Enjoy the flexibility of working from home in a dynamic, remote-first environment.
Comprehensive Health Coverage: We provide medical, dental, and vision insurance, along with company-subsidized benefits like STD, LTD, and life insurance for you and your family.
Flexible Spending Accounts: Take advantage of medical & dependent care FSAs to help manage your expenses.
Training & Licensing Support: We invest in your professional growth with resources for training and licensing.
Paid Time Off: We offer generous PTO—and we encourage you to use it!
Wellbeing Programs: Access a variety of wellbeing resources, including Headspace, Gympass+, Fetch, Spring Health, SoFi, Perkspot, Ladder, and more through our Sequoia Wellbeing Programs.
Parental Leave: We provide paid parental leave to support you and your growing family.
No Meeting Wednesdays: Enjoy a mid-week break from meetings to focus and recharge.
Vibrant Slack Community: Engage with colleagues in our lively remote Slack community, featuring fun channels that connect people around shared interests like travel, pets, sports, food, and more.
Career Growth: We believe in promoting from within, offering you opportunities to grow your career with us.
Company
Zippy
Zippy engages in providing a simple, online, and fast loan.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$78.4MKey Investors
ETHZillaBrand Foundry Ventures
2025-12-15Series Unknown· $19M
2025-12-10Corporate Round· $21.1M
2024-10-11Series Unknown· $19.57M
Leadership Team
Jordan Bucy
Co-Founder, President & COO
Christopher Donsbach
Head of Community Partnerships
Recent News
2025-12-16
2025-12-11
thefly.com
2025-12-11
Company data provided by crunchbase