Computershare Canada · 6 hours ago
Assistant Team Lead - Account Record Keeping
150 Royall Street, Canton, MA, 02021, US
Full-time
Hybrid
Mid Level
$30/hr - $30/hrComputershare Canada is a global leader in financial administration with a commitment to inclusivity and employee growth. The Assistant Team Lead will support the Team Lead in managing transaction workloads, ensuring compliance and efficiency while motivating the Transaction Processing team.
Financial Services
Responsibilities
Updates Processors' daily rosters to reflect availability for Workflow processing and assigns tasks outside of Workflow
Utilizes tools such as Dashboard to oversee the distribution of work and ensure that internal, regulatory and client turnaround times and SLAs are met
Provide support during internal and external audits of the department. Participate on client tours through demonstrations of the processing system. May be asked to work on additional projects as needed
Provides feedback and coaching to Transaction Processors regarding productivity and quality using tools such as Dashboard and quality
Model teamwork by supporting peers in meeting the overall goals of the department and support team members through motivation and providing support for team members in performing their job duties
Review and update operating procedures and policies with the goal of improving efficiency and quality
Performs self-audits to confirm work is performed in compliance with operational policies and procedures
Train staff as needed through OTJ or structured classes
Identify and research errors and issues, document event summaries, perform root cause analysis, and propose and execute remediation plans
Daily data entry processing for various transaction types including transfers, purchases/sells, and account maintenance within established productivity and quality standards alongside the Transaction Processors
Qualification
Required
Strong organizational skills
Flexible to change
Able to multitask and pay attention to the details
Strong written and verbal communication skills
High school diploma or equivalent
Preferred
Internal experience
Training/Facilitation experience
Bachelor's degree
Previous experience with Transaction Processing
Benefits
Flexible work to help you find the best balance between work and lifestyle.
Health and wellbeing rewards that can be tailored to support you and your family.
Invest in our business by setting aside salary to purchase shares in our company, and you’ll receive a company contribution as well.
Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future.
And more.
Company
Computershare Canada
Computershare (ASX: CPU) is a global market leader in transfer agency and share registration, employee equity plans, mortgage servicing, proxy solicitation and stakeholder communications.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase