Plymouth Rock Assurance · 4 hours ago
Claims Associate, Claims Express
Fort Washington, PA
Full-time
Onsite
Entry Level
$40K/yr - $46K/yr
1+ years expPlymouth Rock Assurance is seeking a Claims Express Associate to deliver world-class service to auto insurance customers. The role involves managing customer interactions related to basic claims scenarios and supporting team efforts in a fast-paced environment.
Auto InsuranceFinancial ServicesInsurance
Responsibilities
Work in a team environment managing voice and e-mails from customers with active claims
Review files assigned to the Express channel to ensure that the case meets the Express handling criteria. If not, transfer the claim to the Property Damage Unit
Assist callers with setting up vehicle inspection appointments, and approving and answering rental questions
Dispatch or reschedule vehicles to the field, shop or VET unit when applicable
Refer complaints or concerns related to the appraisal to the appropriate unit for handling
If applicable, use ISO and Lexis Nexis to identify carriers for subrogation
Review and document police reports and identify potential injuries
Review estimates and input payments
Ensure that the proper compliance letters are sent
Assist with processing incoming and outgoing mail
Assist with special projects
Provide leadership to others through example and sharing of knowledge/skills
Perform other duties as assigned
Qualification
Required
1-3 years of customer service or insurance background
Analytical and problem-resolution skills
Working knowledge of Microsoft Products (WORD, EXCEL, Outlook, and Internet)
Strong knowledge of customer service techniques and processes
Ability to perform with minimal supervision
Excellent interpersonal skills
Ability to multitask and work under pressure
Must possess excellent verbal and written communication skills
High School Diploma
Preferred
Working knowledge of Claims Pro and Image Right
Benefits
4 weeks accrued paid time off + 9 paid national holidays per year
Low cost and excellent coverage health insurance options that start on Day 1 (medical, dental, vision)
Annual 401(k) Employer Contribution
Resources to promote Professional Development (LinkedIn Learning and licensure assistance)
Robust health and wellness program and fitness reimbursements
Various Paid Family leave options including Paid Parental Leave
Tuition Reimbursement
Company
Plymouth Rock Assurance
If you’ve found your way to our LinkedIn page, you’re likely here for one of two reasons: You’re reviewing insurance companies or you’re browsing new career opportunities.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Bill Martin
President and CEO of Home Assurance
Max Malaret
Vice President of Claims - Independent Agency Auto Group
Recent News
Plymouth Rock
2025-10-14
2025-08-13
Company data provided by crunchbase