Luna Physical Therapy · 7 hours ago
Bilingual Patient Onboarding Associate- Call Center (part time English/Spanish)
United States
Part-time
Remote
Entry Level
$17/hr - $17/hr
1+ years expLuna Physical Therapy is a company that redefines physical therapy through innovative technology and clinical models. They are seeking a part-time Bilingual Onboarding Associate who will manage patient registration, scheduling, and ensure excellent customer service as the first point of contact for patients.
AppsFitnessHealth CareWellness
No H1B
Responsibilities
Manage the registration, scheduling, and rescheduling processes for new and existing patients
Ensure accurate record management by obtaining and communicating relevant patient information, such as identification, patient history, insurance details, missed appointment policy, therapist arrival instructions, and intake forms
Receive, screen, and coordinate telephone calls from healthcare providers
Proactively make outbound calls and send emails to patient leads
Provide bilingual patient support (English/Spanish) for scheduling, reschedules, and cancellations
Qualification
Required
Office Admin experience, 1 year required
Demonstrates a high level of customer service and interpersonal communication skills
Proficient with Google Suite
Highly detail-oriented
Ability to multi-task in a fast-paced work environment
High School Diploma or equivalent
Must be able to work in the US without restriction
Fluent in both English and Spanish
Candidates must have reliable, high-speed internet to perform the duties of this remote role
A backup internet option is required to ensure uninterrupted connectivity in case of outages
Preferred
Call/Contact center or other high call volume experience, 1 year preferred
Benefits
Part time hours - Work a consistent, fixed schedule! We have a variety of part-time shifts, and your schedule will remain the same each week, providing stability and work-life balance.
A fun collaborative and supportive work environment with a fast-growing, innovative company.
Realistic growth opportunities
Company
Luna Physical Therapy
Founded in 2018, Luna is the leading in-home, tech-enabled physical therapy platform.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2025-05-02Series C
2023-06-22Series B
2022-06-02Series B
Leadership Team
R
Ryan Gaffney
CTO Co-Founder
Recent News
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