Millennium Hilton New York One UN Plaza · 4 hours ago
Overnight Front Office Manager - Millennium Hilton New York One UN Plaza
New York, NY
Full-time
Onsite
Mid, Senior Level
$75K/yr - $78K/yrMillennium Hilton New York One UN Plaza is seeking an Overnight Front Office Manager to join their leadership team. The role involves directing and administering Front Office operations, managing guest service, team performance, and ensuring compliance with company standards.
Hospitality
Responsibilities
Manage all Front Office operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation
Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, conducting counselling and evaluations and delivering recognition and reward
Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly
Ensure compliance with Company standards
Meet and greet guests and respond to guest inquiries, requests and issues in a timely, friendly and efficient manner and resolves guest concerns
Initiate and implement up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue
Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events
Complete audit procedures, as needed
Recruit, interview and train team members
Qualification
Required
Experience in a similar role, at a similar size property
Experience managing unionized team members
Overnight schedule availability
Benefits
Access to your pay when you need it through DailyPay
Medical Insurance Coverage – for you and your family
Mental Health Resources
Best-in-Class Paid Time Off (PTO)
Go Hilton travel discount program
Supportive parental leave
Matching 401(k)
Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
Career growth and development
Team Member Resource Groups
Recognition and rewards programs
Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.
Company
Millennium Hilton New York One UN Plaza
Millennium Hilton New York One UN Plaza is a landmark hotel across from the United Nations Headquarters and blocks from the Empire State Building, Times Square, Rockefeller Center and other Manhattan icons.
Founded in 2017New York, New York, US
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase