Krasan Consulting Services · 17 hours ago
Senior Jira Platform Trainer
United States
Full-time
Remote
Senior LevelKrasan Consulting Services is seeking a Senior Jira Platform Trainer responsible for designing and delivering a comprehensive training program to support the adoption of an enterprise Jira platform. This role involves creating training materials, facilitating sessions, and collaborating with stakeholders to ensure effective usage of Jira across the organization.
Information TechnologyIT ManagementManagement Consulting
Hiring Manager
Ratnababu G
Responsibilities
Develop and execute a comprehensive Jira training and enablement strategy aligned with the agency’s enterprise Jira platform and governance model
Design training programs that support agency-wide adoption and consistent understanding of Jira standards, workflows, and best practices
Serve as the primary point of contact for Jira enablement, ensuring training content aligns with evolving platform capabilities and State technology strategies
Create role-based and audience-specific training materials for business users, service desk teams, analysts, product owners, scrum masters, and leadership
Develop and deliver instructor-led training sessions, workshops, and demonstrations covering:
Jira Software and Jira Service Management fundamentals
Standardized workflows, issue types, and project templates
Automation, approvals, SLAs, and reporting
Integration touchpoints with enterprise systems (Adobe Sign, identity platforms, Microsoft Power Platform, ServiceNow, reporting tools)
Provide hands-on, scenario-driven training aligned with real DCFS business processes
Partner with project and platform teams to understand DCFS business requirements and Jira usage
Translate complex workflows and platform designs into clear, outcome-focused training content
Reinforce the use of reusable assets, shared workflows, and standardized processes
Apply agile principles to training delivery, incorporating feedback and continuous improvement
Adapt training based on user feedback, adoption challenges, and platform evolution
Support teams through all stages of adoption, from onboarding to advanced optimization
Educate users on leveraging existing Jira assets, configurations, and integrations
Promote shared workflows, automation patterns, dashboards, and reporting assets
Reinforce governance, consistency, and alignment with enterprise standards
Develop and maintain high-quality training artifacts, including:
User guides and quick-reference materials
Training decks and recorded sessions
Process walkthroughs, job aids, FAQs, and knowledge base articles
Ensure documentation aligns with approved platform configurations and State guidelines
Collaborate with business stakeholders, delivery teams, and leadership to assess training needs
Provide post-training support, office hours, and targeted coaching
Communicate effectively with both technical and non-technical audiences
Qualification
Required
Strong hands-on experience with Jira Software and Jira Service Management in enterprise environments
Proven experience designing and delivering platform or technical training for diverse audiences
Ability to clearly explain complex workflows, integrations, and governance concepts
Experience supporting process automation and business workflow enablement using Jira
Solid understanding of agile delivery practices
Excellent communication, facilitation, and presentation skills
Ability to work independently and collaboratively with cross-functional teams
Preferred
Experience in public-sector, state, or highly regulated environments
Familiarity with integrations such as Adobe Sign, identity management platforms, Microsoft Power Platform, ServiceNow, or reporting tools
Experience developing reusable training assets for long-term platform sustainability
Background in change management, organizational enablement, or large-scale tool rollouts
Understanding of governance-driven platform adoption models
Company
Krasan Consulting Services
Krasan Consulting Services is a technology management consulting firm and solutions integrator.
Founded in 2019
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Rick Pugh
Chief Operations Officer
Company data provided by crunchbase