Coforge · 18 hours ago
Cloud Application Production Support Engineer
United States
Full-time
Remote
Senior Level, Lead/Staff
8+ years expCoforge is seeking a Cloud Application Production Support Engineer to provide technical support and issue resolution for cloud applications. The role involves collaborating with business and product teams, troubleshooting technical problems, and coordinating with various teams to ensure customer satisfaction.
Artificial Intelligence (AI)Software
Hiring Manager
Ravi Kumar Singh
Responsibilities
Working with business and product teams to understand product vision and requirements
Provide timely technical support to customers during US working hours, addressing issues related to service levels, cloud infrastructure, data storage, access control, authorization etc
Investigate and troubleshoot problems by analysing logs, reviewing system metrics, and tracing functional flows across multiple applications
Create and deploy data patches when necessary to resolve customer issues quickly and effectively
Communicate technical issues and resolutions clearly to customers, managing expectations throughout the resolution process
Coordinate with engineering, product, DevOps, infrastructure, and security teams to resolve complex technical challenges
Qualification
Required
8+ years of experience
Strong focus on customer support and issue resolution
Strong focus on Cross-Functional Collaboration
Strong focus on technical operations
Experience to act as a technical escalation point for customer-reported issues
Ability to translate customer-reported symptoms into technical problem statements
Experience to provide clear, structured updates to both customers and internal stakeholders
Passionate about solving problems and want to delight the customers
Strong communication and collaboration skills
Experience working closely with third-party vendors, partners, global engineering teams and business stakeholders to understand the use cases and build relevant quality processes
Company
Coforge
Coforge is a IT solutions organization, servicing customers in North America, Europe, Asia and Australia.
10001+ employees
H1B Sponsorship
Coforge has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (368)
2024 (292)
2023 (325)
2022 (43)
Funding
Current Stage
Public CompanyTotal Funding
$489.46MKey Investors
BPEA EQT
2023-05-02Post Ipo Secondary· $108.46M
2019-04-06Post Ipo Equity· $381M
2004-08-30IPO
Leadership Team
Sudhir Singh
CEO and Executive Director
Manish Hermajani
Senior Vice President, Head of Investor Relations
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