Ahlstrom · 7 hours ago
Technical Service Manager
Rhinelander, WI
Full-time
Onsite
Mid Level
3+ years expAhlstrom is a global leader in sustainable specialty materials, dedicated to Purify and Protect, with Every Fiber, for a Sustainable World. The Technical Service Manager will play a crucial role in enhancing customer quality and resolving quality issues by collaborating with various departments and conducting customer visits.
Paper & Forest Products
Hiring Manager
Richelle Tennyson
Responsibilities
Must follow Ahlstrom's manufacturing and hygiene processes, procedures and policies, as applicable to the position’s areas of responsibility, in order to meet and maintain the safety, quality, and regulatory compliance requirements for each grade of paper
Lead quality improvements and implement permanent solutions
Create and periodically review specifications for customers to ensure that our products meet the customer fitness for use applications and are aligned with manufacturing capabilities
Conduct regular visits to key customers and product enhancement follow-up visits
Resolve and reduce customer claims
Develop understanding of our manufacturing processes and customer’s capabilities to create value
Assist manufacturing in reducing process and product variability
Champion development projects for the commercial group while actively identifying areas of opportunity and potential solutions
In order to participate in trials, must have work hours flexibility
Qualification
Required
Applicants must be currently authorized to work in the United States on a full-time basis
Proficient in Microsoft Office software and willing and able to learn new systems (Lean Six Sigma, structured problem solving, Statistical Process Control, JD Edwards, etc.)
Excellent interpersonal skills, particularly with customer interaction
Able to travel 25% to 50% of time
Must follow Ahlstrom's manufacturing and hygiene processes, procedures and policies, as applicable to the position's areas of responsibility, in order to meet and maintain the safety, quality, and regulatory compliance requirements for each grade of paper
Lead quality improvements and implement permanent solutions
Create and periodically review specifications for customers to ensure that our products meet the customer fitness for use applications and are aligned with manufacturing capabilities
Conduct regular visits to key customers and product enhancement follow-up visits
Resolve and reduce customer claims
Develop understanding of our manufacturing processes and customer's capabilities to create value
Assist manufacturing in reducing process and product variability
Champion development projects for the commercial group while actively identifying areas of opportunity and potential solutions
In order to participate in trials, must have work hours flexibility
Preferred
Bachelors Degree Preferred
Minimum of 3 years' experience in paper or related industry experience, with papermaking and process management skills preferred; previous customer technical service experience (or similar) a plus
Knowledge of PI Historian and Proficy database a plus
Company
Ahlstrom
Ahlstrom is a global leader in fiber-based materials, supplying innovative and sustainable solutions to its customers.
5001-10000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase