Kings III Emergency Communications · 12 hours ago
Installation Coordinator
Coppell, TX
Full-time
Onsite
Entry Level
$20/hr - $22/hr
1+ years expKings III Emergency Communications is a growing company focused on providing critical communications services. The Installation Coordinator will manage scheduling and installation requirements for commercial/business accounts, ensuring timely completion of projects and effective communication with customers.
Facility Management
Responsibilities
Manage labor resources and expenditures for installation and service calls in your assigned territory
Identify needs regarding training/development for the technicians in your assigned territory and provide routine feedback to managers of staff performance
Monitor and update current and past sales to ensure proper management of all installation and service request in your assigned territory
Assist with forecasting installations with daily, weekly, and monthly reporting as required
Ensure optimal Field Operation schedules to achieve service quality and technician efficiency in their assigned territory
Adhere to Kings III Core Values, policies, and procedures. Maintain compliance with all applicable regulatory requirements
Ensure effective communication channels are maintained with all appropriate areas of the business
Provide phone support of incoming/outgoing calls for service and installation appointments and basic troubleshooting
Complete all other duties as assigned by your manager
Qualification
Required
High school diploma or equivalent
At least 1 year of customer service experience
Understanding of resource planning requirements in a dynamic environment
Experience with Microsoft Office applications
Strong problem solving and ability to recognize challenges and take the appropriate steps to proactively address the issues
Strong project management skills, ability to deliver targets within specified budgets and timelines
Performance management skills ensuring technicians schedules achieve full potential
Strong attention to detail
Strong customer service skills
Good dispute and resolution handling skills to manage customer requests and/or complaints effectively and proactively
Influencing and motivational skills to work with field labor resources for optimal performance
Preferred
At least 1 year of scheduling experience of remote field personnel
Knowledge of the Alarm/Emergency Phone or Elevator industry
Benefits
Medical insurance with 1 HSA and 2 PPO plan options
Dental, vision, life, short- and long-term disability insurance
401k with company contribution
Employee Assistance Program (EAP)
Company paid telemedicine 24/7 access
8 paid holidays, plus 1 floating holiday
15 days of PTO accrued in year 1
Generous referral bonus program
Work life balance (a must!)
Team building, company events, attendance at our annual meeting and fun night, and other fun events
Relaxed professional dress code
Company
Kings III Emergency Communications
Kings III Emergency Communications is a provider of class-leading emergency communication solutions.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2022-09-06Acquired
Leadership Team
Dennis Mason
Senior Advisor
Company data provided by crunchbase