American Express · 4 hours ago
Vice President, @ Work Operations, Planning & Governance
New York, New York, United States
Full-time
Hybrid
Senior Level, Lead/Staff
$177K/yr - $282K/yr
10+ years expAmerican Express is a global leader in payment solutions, committed to innovation and supporting its customers and employees. The Vice President of Work Operations, Planning & Governance will lead strategic platform planning and cross-functional engagement for the @ Work portfolio, ensuring alignment with corporate client needs and driving modernization efforts.
Credit CardsFinanceFinancial ServicesPaymentsTravel
No H1B
Responsibilities
Own and coordinate the end-to-end @ Work customer roadmap, encompassing strategic initiatives and business-as-usual (BAU) work, while ensuring alignment to strategic priorities, compliance requirements, and contractual obligations
Partner closely with Technology on engineering capacity, feature readiness, roadmap planning, funding, roadblocks etc. Ensure smooth working partnership across product and tech
Partner closely with the Field, G&L Field Strategy, Product, Marketing, Servicing, and Technology teams to develop innovative solutions and continuously drive strategic modernization agenda to advance the platform
Continue to advance the innovation agenda for @ Work platform and build case for investment
Translate customer needs into action by championing the voice of the customer, incorporating competitive insights and data-driven analysis to deliver compelling, strategic product recommendations
Create, manage and socialize technical Health of the Train program reporting and own regular cross-team Executive Steering Committee updates. Set cadences, manage content, gather inputs across wide array of stakeholders. Set the agenda and own the meetings
Own client-facing customer roadmaps, including milestone level deliverables and keep up to date to share with Field organization and GCG customers. Represent digital innovation narrative in client facing RFPs and calls
Build relationship across production support teams in product development organization and build vision of how to improve issue management processes across the organization
Qualification
Required
10+ years of experience across program/project management, strategy, product development, and business operations
Strong strategic thinker with a proven track record of developing and executing innovative strategies that drive business outcomes
Deep understanding of product development lifecycles, technology reporting, and go-to-market considerations
Exceptional ability to synthesize complex information, bring clarity to ambiguity, and structure problems effectively
Highly effective communicator and storyteller, with strong presentation skills and the ability to influence at all levels of the organization
Proven relationship builder who collaborates seamlessly across large, diverse, matrixed stakeholder groups to break down silos
Results-driven leader with a demonstrated ability to deliver meaningful outcomes in partnership with stakeholders
Track record of creating, building, and leading high-performing program management and/or transformation teams
Change agent who drives innovation, challenges the status quo, and takes informed risks with sound judgment
Growth-minded leader with curiosity and a passion for learning, capable of fostering the same mindset within teams
Strong organizational skills and attention to detail, balancing leadership through others with hands-on contribution when needed
Benefits
Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
Company
American Express
American Express is a financial services company that provides credit cards, charge cards, payment solutions, and related services.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1978-01-13IPO
Leadership Team
Brett Mooney
CEO & Country Manager, American Express Canada
Stephen J. Squeri
Chairman and CEO
Recent News
2026-01-25
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