Zurich Insurance · 16 hours ago
Claims Team Manager, General Liability (Dedicated Account)
Rocky Hill, CT
Full-time
Hybrid
Senior Level
$98K/yr - $161K/yr
5+ years expZurich North America is seeking a skilled and dynamic General Liability Team Manager to lead a dedicated team for one of their largest customers. In this role, you will oversee the management of commercial general liability claims, drive performance and development, and foster a collaborative workplace culture.
Financial ServicesInsuranceProductivity Tools
No H1B
Responsibilities
Oversee the management of commercial general liability claims of moderate complexity by providing technical guidance, direction, and performance tracking
Build strong relationships with internal and external stakeholders, resolve quality concerns, and ensure high levels of service
Analyze claims trends, recommend process improvements, and uphold compliance with legal and regulatory standards
Manage a high-performing team by recruiting, developing, and retaining top talent, fostering a collaborative and supportive workplace culture
Monitor team resources, allocations, and expenditures to manage costs effectively
Provide coaching, feedback, and development opportunities to help your team reach their full potential
Partner with other business units to provide claims insights, assist with product development, and engage in customer and broker meetings
Qualification
Required
Juris Doctor with 5+ years of claims experience OR
Bachelor's Degree with 6+ years of claims experience OR
High School Diploma or Equivalent with 8+ years of claims experience AND
Strong customer service skills
Proficiency in Microsoft Office
Experience collaborating across teams
Knowledge of insurance legal statutes, claims handling, and regulatory environments
Ability to travel up to 20%
Preferred
Over six years of experience managing Commercial General Liability (CGL) claims
More than six years of experience in litigation management, including coordination with legal counsel and strategic case handling
Extensive experience (6+ years) in performance management, including leading and developing high-performing teams
Background in claims operations
Experience working with large accounts
Demonstrated knowledge and proficiency in claims handling
Negotiation skills
Previous experience in commercial general liability claims
Strong analytical abilities
People management experience
Proven track record in building robust customer relationships
Benefits
Short-term incentive bonuses
Merit increases
Competitive pay
Comprehensive benefits for employees and their families
Company
Zurich Insurance
Zurich Insurance Group (Zurich) is a leading global multi-line insurer founded more than 150 years ago, which has grown into a business serving more than 75 million customers in more than 200 countries and territories, while delivering industry-leading total shareholder returns.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2020-12-07IPO
Leadership Team
Aleksandar Vidovic
CEO
Walter Jopp
Chief Executive Officer - ME Life
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