A. M. Castle & Co. · 1 day ago
Inside Sales Rep
Kennesaw, GA
Full-time
Onsite
Entry Level
$25/hr - $30/hr
1+ years expA. M. Castle & Co. is a global distributor of specialty metal and plastic products with over 135 years of experience in the metals service center industry. They are seeking an Inside Sales Representative responsible for establishing and maintaining customer relationships to achieve revenue goals and enhance customer retention.
IndustrialMechanical EngineeringMiningNatural ResourcesSupply Chain Management
Responsibilities
Achieves sales and opportunity pipeline metrics which support achievement of commercial sales profit / revenue goals
Responsible for servicing, up-selling and cross selling to existing customers
Responds to general line customer inquiries via phone, fax or email and provides efficient high level servicing to customer to maximize order and/or problem resolution
Examples include: determining material availability, conformance to customer requirements, quoting prices, and providing a reasonable delivery commitment designed to obtain the customer's order
Initiates telephone calls to customers and potential customers to ensure all opportunities are effectively progressed while appropriately managing and owning sales pipeline. Solicits and/or follows up on previously quoted business opportunities, qualified/marketing generated leads, referrals, and dormant accounts
Handles customer calls relating to complaints on orders by investigating the basis of complaint, referring problems to appropriate personnel, recommending action to rectify problems, and following up to ensure resolution
Enters orders into the system and modifies or cancels as required. Uses understanding of blueprint reading in order to interpret customer prints and quote/enter orders according to customer requirements. May act as a technical and market resource by counseling and advising customers
Cultivates a strong product and market knowledge, as well as knowledge of the customer's business and end use of material. Utilizes creative and innovative sales techniques to increase sales volume. Seeks opportunities for product conversions and opportunities for value added selling
May arrange for outside purchasing of materials and services to fill customer orders or items not in stock, or not normally stocked and/or used
Qualification
Required
One year of experience in sales support environment with customer relationship and maintenance responsibility
Knowledge of sales techniques and processes
Strong customer service orientation with ability to initiate and sustain productive business relationships with customers
Demonstrated sales and servicing skills with strong achievement orientation
Problem solving skills with ability to develop innovative solutions to customer problems
Demonstrated mathematical understanding and application
Experience with Microsoft Office
High School Diploma or GED
Preferred
Bachelor's degree
Inside sales experience within a metals service center
Experience with Oracle sales order management system
Understanding of distribution or manufacturing industry
Solid business acumen with experience in a manufacturing or distribution environment
Demonstrated knowledge of raw materials and/or exposure to the metals industry
Benefits
Medical
Dental
Vision
401K match
Disability benefits
Tuition reimbursement
Company
A. M. Castle & Co.
In 1890, Alfred Martin Castle—a bold, 24-year-old entrepreneur with a vision—set out to solve Chicago’s manufacturing needs.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2023-06-15Acquired
Recent News
Industrial Distribution
2023-12-23
Buyouts Insider
2023-12-23
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