The Bancorp · 9 hours ago
Modern Workforce Technology Engineer II (Hybrid)
Greater Sioux Falls Area
Full-time
Hybrid
Mid Level
3+ years expThe Bancorp is a financial services company seeking a Modern Workforce Technology Engineer II to support their IT operations. This role involves deploying and troubleshooting various technologies, providing technical support, and ensuring a seamless user experience for end-users.
BankingFinanceFinancial ExchangesFinancial ServicesPayments
Responsibilities
Serves as both initial contact point and/or second level support for incoming requests from end-users through multiple engagement mechanisms including phone, chat, email, web, and ITSM toolsets
Responds to, evaluates, and processes individual or large-scale escalations through defined processes
Provides end-to-end new hire and termination services including shipping and/or deploying the PC and corresponding peripherals as required, meeting defined SLAs and procedures
Accountable for access provisioning services across a variety of platforms, following strict controls and procedures
Identifies and escalates gaps or opportunities in processes and controls to increase the reliability, security, and convenience of the end user platforms
Develops documentation and cross-trains technical support teams to maintain newly created approaches and processes
Assists with creation, modification, and pushing software packages and group policies designed to improve consistencies, reduce service requests, leverage automation, and improve security
Follows and maintains strict licensing compliance procedures and reports discrepancies
Delivers user and/or device move related activities including new office openings, office closures, and internal move events
Maintains end-user technologies such as computers, telephones, IDF, VTC, and printers. Installs and configures software in accordance with department policies and procedures
Participates in small teams and project initiatives to deliver operational services and/or execute approved projects
Provides first and second level support for end-user and/or site issues. Responds to assigned tickets, resolves issues, documents actions, and closes tickets in the system. Interacts with internal clients to obtain a clear and detailed description of the issue
Updates internal clients on solutions, as well as managing expectations and timing of resolutions. May provide hands-on training when walking clients through equipment setup and/or issues. Follows up as needed to ensure client satisfaction
Manages technology inventory and works with management to meet supply needs. Utilizes pre-defined processes to maintain inventory records throughout the lifecycle of equipment
Performs minor hardware repairs including hard drive replacements, RAM swaps, and clearing print jams. Facilitates complex repairs with third parties, as required
Assists with video conference events as defined by the organizer/lead
Assists the network support team with setup, maintenance, and troubleshooting of various parts of the network
Performs other duties as assigned
Occasional travel
Qualification
Required
An undergraduate degree in a related field and/or an equivalent combination of training and experience
3 years of experience working in a technical support capacity in an enterprise environment
Preferred
Hardware or manufacturer certifications a plus
Experience supporting a mix of local and remote users in a process-driven environment
Excellent verbal, written, and interpersonal communication skills
Excellent customer service skills with a high level of customer focus and motivation
Comfortable working in front of and/or presenting to large audiences
Experience with troubleshooting technical issues
Experience with enterprise technologies such as Active Directory and Office 365
Knowledge of Apple operating systems a plus
Experience with Mobile Device Management a plus
Ability to prioritize and organize efficiently
A team player, able to work effectively in a team fostered, multi-tasking environment
Off-hours support using a rotating on-call schedule
Occasional domestic travel spanning several days - Must be able to lift 35 pounds
Company
The Bancorp
The Bancorp provides private-label banking and technology solutions to meet the unique business needs of non-bank companies.
501-1000 employees
H1B Sponsorship
The Bancorp has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (2)
2021 (3)
Funding
Current Stage
Public CompanyTotal Funding
$274M2025-08-18Post Ipo Debt· $200M
2016-08-08Post Ipo Equity· $74M
2004-02-03IPO
Leadership Team
Damian Kozlowski
CEO & President
Randall Baugh
Managing Director, Chief Compliance Officer
Recent News
2025-11-10
The Motley Fool
2025-11-05
Company data provided by crunchbase