NEOGOV · 6 hours ago
Technician I Customer Service
Fort Myers, FL
Full-time
Onsite
Entry Level
$19.23/hr - $24.52/hr
1+ years expLee County is hiring a Technician I Customer Service for our Transportation team. In this role, you will help keep roads and neighborhoods safe by checking county property, responding to citizen requests, and assisting crews with plans and information.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Work outside most days to check roads, sidewalks, and drainage areas
Respond to requests from citizens and make sure all information is correct
Talk with people by phone, email, mail, or in person to:
Answer questions
Get details about problems
Give updates on projects
Send requests to the right staff or agency when needed
Look up maps and records to find information for projects
Make work plans for crews to fix problems
Act fast when there is flooding or a safety issue
Enter requests into the computer and keep records up to date
Help crews with maps and information
Write letters or emails to customers and other agencies
Inspect drainage areas and other county property like roads, bridges, and landscaping
Drive an all-terrain vehicle for inspections
Work with other departments and contractors on projects
Do other tasks as needed
Qualification
Required
High School Diploma or GED, or similar education and experience
At least one (1) year of experience in construction, maintenance, or similar work
A valid driver's license and good driving record
Preferred
Experience with roads, bridges, or drainage systems
Able to drive an all-terrain vehicle
Know how to use simple tools like laser level (to measure slopes) and radar tool (to find pipes underground)
Benefits
Medical Insurance
Dental Insurance
Vision Insurance
Flexible Spending Accounts
Medical Reimbursement Account
Dependent Care Reimbursement Account
Pharmacy, including Mail-Order Pharmacy
Informed Health Lines (Nurse Hotline)
Basic Life Insurance (1x or 2x Annual Salary at no cost to employee)
Optional Life Insurance
Long-Term Disability (60% of pre-disability salary at no cost to employee)
Short-Term Disability
Sick Leave Pool
Flu vaccinations
Wellness Programs
Florida Retirement System (FRS)
Two Retirement Plan Options: 1) FRS Pension Plan (Defined Benefit) 2) FRS Investment Plan (Defined Contribution)
Deferred Compensation (457) Plans
Financial Savings/Management Programs
Eligible for membership with Suncoast Credit Union
Employee Leave Benefits
Holiday Pay - 11 Paid Holidays Annually
Paid Sick Leave
Paid Vacation Leave
Bereavement & Civic Duty Leave
Family and Medical Leave
Military Family & Medical Leave
Educational Leave
Employee Assistance Program
United Way 2-1-1 (Lee County Employee Resource Program)
Educational Assistance
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase