Phoenix Staff, Inc. · 1 week ago
Support & Implementation Project Manager
United States
Full-time
Remote
Senior Level
$90K/yr - $110K/yr
5+ years expPhoenix Staff, Inc. is seeking a Support & Implementation Project Manager to provide hands-on support to SaaS users and collaborate with implementation teams for successful client software deployments. This role requires strong project management skills and effective communication with both technical and non-technical stakeholders.
RecruitingSoftwareStaffing Agency
Responsibilities
Provide direct support to end users through email and occasional phone calls
Collaborate with implementation leaders and specialists on new client onboarding and system configuration
Manage multiple projects simultaneously, identifying critical paths, deadlines, and resource needs
Analyze new requests, troubleshoot issues, and clearly explain existing system features and functionality
Adapt quickly to new software platforms and manage project delivery within timelines and budgets
Communicate effectively with clients, stakeholders, and internal teams to ensure smooth implementations
Break down large tasks into actionable steps and track progress without significant oversight
Qualification
Required
Bachelor's degree in engineering or a related field (civil or computer engineering preferred)
5+ years of project management experience required, with SaaS software exposure preferred
Proficiency with project management platforms such as Monday.com or Zoho Projects
Skilled in Microsoft Office Suite with strong research abilities and attention to detail
Experience creating user-friendly documentation and training for non-technical staff
Excellent leadership, communication, negotiation, and presentation skills
Ability to work independently, manage priorities, and meet deadlines in fast-paced settings
Basic knowledge of SQL queries in MS SQL and familiarity with HTML and JavaScript
Willingness to travel within the region and adjust to flexible schedules as needed
Company
Phoenix Staff, Inc.
Phoenix Staff is a boutique technology recruiting firm that helps companies and candidates in Austin, Las Vegas, and Phoenix make their careers rise.
11-50 employees
H1B Sponsorship
Phoenix Staff, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (3)
Funding
Current Stage
Early StageCompany data provided by crunchbase