PCNA · 4 hours ago
Collections Representative
United States
Full-time
Remote
Entry Level
1+ years expPolyconcept North America (PCNA) is the industry’s biggest and most diverse offering of promotional products and decoration services. The Collections Representative is responsible for managing collections activities for a specified group of customer accounts, ensuring timely payment and resolution of payment issues while maintaining a customer service focus.
Consumer Goods
Hiring Manager
Sarah Hunsberger
Responsibilities
Manages accounts within a specified customer base making daily contact for payment of past due invoices; negotiates payment plans when necessary
Performs daily phone calls and follow-ups to customers regarding the status of deposits and prepayments on pending orders to ensure ship dates are not missed
Manages credit holds within their customer base, prioritizing them as necessary to meet critical timelines
Takes and processes credit card payments via phone for pending orders / invoices
Works with other departments to resolve customer claims to ensure credit is issued and that additional necessary payment is received
Performs daily account reconciliation by matching outstanding credits to outstanding debits and working with customers to make sure our records match
Manage open payment and credit balances to ensure proper application and/or submission for refund as appropriate
Analyzes customer statistics to reduce or remove credit lines when applicable
Works with customers and management to obtain necessary documents to have credit lines reviewed for an increase
Determines accounts that need to be forwarded to a third-party collection agency
Assists with backing up team members who are out of the office, as assigned by Supervisor
Other Credit-related functions as deemed
Performs other duties as assigned
Qualification
Required
High School diploma or equivalent
1–3 years of experience in collections, accounts receivable, credit, or a customer-facing financial role
Proficiency with Microsoft Office, including Outlook, Word, and intermediate Excel skills
Strong verbal and written communication skills with a customer-service-oriented approach
Proficient with Microsoft Office software, to include Outlook, Word, and an intermediate level knowledge of Microsoft Excel
Manages multiple tasks and priorities
Attention to detail and follow up
Professional verbal and written communication skills
Ability to manage stressful customer situations in a calm, controlled and professional manner with a customer service focus
Works well independently and with others
Must be located in one of the following states: Colorado, Florida, Georgia, Illinois, Kentucky, Massachusetts, Michigan, New York, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, Texas, or Utah
Preferred
Knowledge of Great Plains, Syteline, and Cforia Autonomy software
Benefits
Full healthcare and benefits! The health and wellness of our employees is important to us, that’s why we offer benefits including medical, vision, dental, short-term disability, and more!
Flexible scheduling
401k Matching
Generous Paid Time Off and Holidays
PCNA Cares Share Fund – donating to teammates in times of need
Company
PCNA
PCNA is the largest distributor of customized and personalized hardgoods and apparel, operating on five continents and selling in more than 100 countries.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Amber Fernandez
HR Business Partner
DaVonne Hudson
AdvantagexPO RPO Recruiter Manager Partnering with PCNA
Recent News
The Business Journals
2024-04-09
2024-02-09
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