U.S. Department of Veterans Affairs · 8 hours ago
Program Support Assistant
Palo Alto, CA
Full-time
Onsite
Entry Level
1+ years expThe U.S. Department of Veterans Affairs is seeking a Program Support Assistant for the War Related Illness and Injury Study Center in Psychiatry Service at the VA Palo Alto Health Care System. This role involves providing clerical, administrative, and technical support, including travel arrangements, timekeeping, and data management.
GovernmentMedicalNational SecurityPublic Safety
Responsibilities
Performs clerical - administrative and technical program support work for the service
Makes travel arrangements - prepares and submits travel documents for staff members
Performs timekeeping duties for the service
Communicates effectively both verbally and in writing with individuals from a variety of backgrounds
Handles conflict and problems in dealing with customers - constructively and appropriately
Works both independently and as a member of a team
Types a variety of documents into final form - ensuring correct grammar - spelling - punctuation - format and style
Utilizes a computer and applications to extract pertinent data and prepare a variety of reports
Utilizes a range of software applications (i.e. - Word - Excel - Outlook - etc.) to prepare correspondence
Plans - organizes - and establishes priorities while meeting time constraints
Maintains an automated system of program-specific data to track suspense dates on project milestones - progress reports - funding accomplishments - and compliance strategies
Schedules meetings - transcribes minutes - gathers reports - and tracks actions for committees
Qualification
Required
At least one (1) full year of specialized experience that equipped you with the knowledge - skills - and abilities to successfully perform the duties the Program Support Assistant - and that is typically in or related to the position to be filled
Specialized experience must have been equivalent to at least the next lower grade level (GS-6) in the Federal service
Specialized experience is experience performing administrative/clerical functions in a medical setting to include processing and entering patient demographics and statistics into a database - contacting patients by phone to gather intake information - assisting with reports - and utilizing computer applications to perform work duties
A full year of work is considered to be 35-40 hours of work per week
All experience listed on your resume must include the month and year start/end dates
Part-time experience will be credited on the basis of time actually spent in appropriate activities
Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment
Experience refers to paid and unpaid experience - including volunteer work done through National Service programs (e.g. - Peace Corps - AmeriCorps) and other organizations (e.g. - professional; philanthropic; religious; spiritual; community; student; social)
You will receive credit for all qualifying experience - including volunteer experience
Benefits
Health and life insurance
Within-grade increases
Federal Employees Retirement System
Thrift Savings Plan coverage
Company
U.S. Department of Veterans Affairs
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Charles Worthington
Chief Technology Officer
Helga Rippen
Chief Interoperability and Veteran Access Officer
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