BD · 3 hours ago
Automation Service Engineer, Kansa City KS
USA - Kansas - Kansas City
Full-time
Onsite
Senior Level, Lead/Staff
$26.10/hr - $43/hr
10+ years expBD is one of the largest global medical technology companies in the world, and they are seeking a field-based Automation Service Engineer. This role is responsible for providing on-site support for diagnostic laboratory automation, managing customer relationships, and ensuring the successful installation and maintenance of equipment.
Health CareMedical DeviceTechnical Support
Responsibilities
Provide onsite support for installation and service of sophisticated diagnostic laboratory automation instrumentation with minimal supervision, respond to emergency customer requests via dispatch, and complete work according to ISO and GMP standards while maintaining professional appearance and adhering to regulatory requirements including HIPPA, OSHA, and FDA
Deliver clear, timely, and effective communications to customers regarding service expectations, arrival times, ongoing service activities, and follow-up calls in support of BD Customer Experience initiatives, while also properly reporting and documenting all customer complaints in appropriate systems for resolution and investigation
Utilize advanced troubleshooting techniques and analytical thinking skills to diagnose hardware/software issues, determine corrective actions, complete system repairs, upgrade systems for software compatibility, and work independently using schematics, diagrams, service manuals and other documentation
Play an active role in maintaining and implementing service documentation, provide feedback to improve documentation efficiency, complete service documentation per GMP requirements, finish administrative requirements within expected timeframes, and participate in vendor credentialing programs to maintain access to customer facilities
Manage trunk stock inventory within established limits, maintain calibrated test equipment and tools in good working condition, demonstrate good judgment in company credit card usage while adhering to expense guidelines, and properly maintain company vehicle according to fleet contractor requirements including service maintenance, cleanliness, and organization
Qualification
Required
Bachelor's degree in a technical field (Electrical, Electronics, Informatics, Mechatronics, or Biomedical) or 10+ years of equivalent experience, with strong understanding of electronics, electro-mechanical devices, PLCs, pneumatics, and intermediate knowledge of networking architecture and computer operating systems
Proficiency in software installations and upgrades, understanding of basic computer security concepts, ability to communicate with IT personnel, and skills to complete routine software maintenance while demonstrating excellent problem-solving abilities
Excellent verbal and written communication skills coupled with outstanding customer service abilities and attention to detail, enabling effective interaction with clients and internal teams
Must possess a valid driver's license with at least 3 years of driving history, be available to work flexible hours, travel up to 50% of time outside home geographic area, and be on call as needed to meet business demands
Ability to lift up to 30lbs frequently and 70lbs infrequently, handle standing/bending/stooping for up to 10 hours, push/pull materials up to 100lbs, and adhere to all company Personal Protective Equipment standards and guidelines
Preferred
Expertise in Robotics with demonstrated proficiency in installation, maintenance, and troubleshooting of sophisticated instrumentation over a 10+ year career in technical fields
Proven experience working with highly complex robotic systems and automated equipment in technical environments
Comprehensive knowledge of Laboratory Information Systems (LIS) and database management capabilities
Technical certifications including A+, Microsoft, or Cisco accreditations considered advantageous
Demonstrated ability to apply technical expertise to solve complex problems and maintain operational excellence of robotic systems
Benefits
Competitive package of compensation and benefits programs
Company
BD helps advance clinical therapy with the process for patients and health care providers with innovative technology services and solutions.
10001+ employees
H1B Sponsorship
BD has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (66)
2022 (4)
2021 (3)
Funding
Current Stage
Public CompanyTotal Funding
$540MKey Investors
Steris
2023-08-02Post Ipo Equity· $540M
1962-04-23IPO
Leadership Team
Tom Polen
Chairman, CEO and President
Richard Byrd
Executive Vice President and President Interventional Segment
Recent News
2026-01-22
Medical Device Network
2026-01-22
Company data provided by crunchbase